Homebuyers and homeowners directly influence how Freddie Mac does business even though you're not our direct customers.
Freddie Mac operates in the secondary mortgage market. Lenders are our customers. To support their business, we need to understand what their customers — you — want and expect from them. We factor these insights into our products, technology, policies, and processes. They're designed to help our customers help you become a successful homebuyer or homeowner.
But something's always changing in your world that affects the service and products that you expect from your lender — your circumstances, the economy, technology. That's why we continually work toward new and better ways to help keep moving housing forward.
Learn more about our focus on customer experience.