FreddieMac.com
Skip to content
September 12, 2017

Who Do I Call For Help After a Natural Disaster?

Notable

Picking up the pieces after a natural disaster can be overwhelming. Here is a list of organizations to help you in your recovery.

Disaster Assistance
The Disaster Assistance Improvement Program's (DAIP) mission is to provide disaster survivors with information, support, services, and a means to access and apply for disaster assistance through joint data–sharing efforts between federal, tribal, state, local, and private sector partners.
Phone: 1–800–621–3362
Website: https://www.disasterassistance.gov

Disaster Distress Helpline
The Disaster Distress Helpline is a 24/7, 365–day–a–year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human–caused disaster.
Phone: 1–800–985–5990
Website: https://www.samhsa.gov/find-help/disaster-distress-helpline

FEMA Disaster Fraud
Federal Emergency Management Agency (FEMA) is raising awareness that hurricane disaster survivors, and their friends and family, must be alert for false rumors, scams, identity theft, and fraud. You should contact the hotline if you suspect disaster fraud.
Phone: 1–800–323–8603
Website: https://www.fema.gov/faq-details/Reporting-fraud-1370032115522

FEMA Disaster Recovery Centers
FEMA Disaster Recovery Centers (DRCs) are accessible meeting places set up after a disaster. There you can learn about FEMA or other assistance programs. You may also ask questions about your case or seek guidance on other disaster–related issues. The services offered at each DRC may vary.
Website: https://www.fema.gov/disaster-recovery-centers

Other Recovery Help
Find local programs or assistance that fits your unique situation from both private and public organizations. This includes state assistance agencies in impacted states such as Texas, Florida, U.S. Virgin Islands, and Puerto Rico.
Website: https://www.disasterassistance.gov/get-assistance/other-recovery-help

As a reminder, Freddie Mac's mortgage relief options are available to homeowners with homes in FEMA–declared Major Disaster Areas where federal Individual Assistance programs are made available to affected individuals and households.

Please continue to follow our 2017 Hurricane Help blog series for important information you need to get help.

  • Feedback

    Have a comment or question about this post? Email us to let us know what's on your mind.

    Maximum of 250 characters.