Housing Professionals Resource Center
Freddie Mac has developed a variety of initiatives and tools to help housing professionals reach, teach, and counsel consumers. These resources will help you prepare borrowers for homeownership, protect consumers from financial traps, and help homeowners in distress avoid foreclosure.
Subscribe to Housing Professionals Outreach News Emails
Get the latest news and updates that will help you prepare borrowers for obtaining and sustaining homeownership. With your subscription to this email service, you can stay informed about new Freddie Mac borrower outreach initiatives, training opportunities, changes to Freddie Mac requirements, and more. Sign up for this free service today.
Get Training
- Register for our upcoming web-based CreditSmart instructor training series.
- Learn more about Freddie Mac’s role in the secondary mortgage market and how we connect borrowers, lenders, and investors from around the world to make home possible for millions of America's families. View our short, instructional video, Freddie Mac and Your Mortgage.
Reach, Educate, and Counsel Consumers
- Refer your clients to our About Homeownership page, which contains helpful tools and resources they can use if they're exploring homeownership for the first time or searching for a solution to stay in their homes and avoid foreclosure. Also here they can find many useful links such as calculators, worksheets, videos, educational resources, a listing of foreclosure prevention workshops, and more.
- Refer your clients to our Avoiding Fraud page to help them learn how to identify and report mortgage fraud. – New
- Refer your service member clients to our Mortgage Relief Options for Service Members page if they are having financial difficulties, including making their mortgage payments. This page includes information on mortgage relief and workout options for service members whose mortgages are owned by Freddie Mac as well as names and links to organizations that assist service member families with a wide range of services.
- Download and print our consumer-friendly "Mortgage Relief Options for Service Members" fact sheet for your service member clients who need an overview of the mortgage relief options they may qualify for through their Freddie Mac Servicer. Available in English and Spanish.
- CreditSmart® – Guide consumers to better credit, money management, and responsible homeownership with the award-winning CreditSmart curriculum and community workshops.
- Tools to help you reach and teach your clients:
- Get the Facts on Foreclosure video series that helps you educate borrowers about the myths and facts of foreclosure.
- Customizable classroom presentations and brandable materials that you can download and distribute to clients at every stage of homeownership, including:
- Automated underwriting technology through Loan Prospector Outreach that helps you assess your clients readiness to apply for a mortgage.
Read More About Freddie Mac's Borrower Outreach Initiatives
Want more details on Freddie Mac's Borrower Outreach initiatives? We've developed a series of downloadable fact sheets for both you and your clients that explain our initiatives and outline their eligibility requirements.
Making Home Affordable
- Housing Professionals:
- Consumers:
- Home Affordable Modification Program (HAMP) Fact Sheet English
- Home Affordable Modification Program (HAMP) Fact Sheet Spanish
- Home Affordable Refinance Program (HARP) Fact Sheet English – Updated
- Home Affordable Refinance Program (HARP) Fact Sheet Spanish – Updated
- Home Affordable Refinance Program (HARP) Participating Lenders – New
Servicing Alignment Initiative
- Housing Professionals:
- Overview Fact Sheet – Updated
Freddie Mac Unemployment Forbearance Options
- Housing Professionals:
- Consumers:
Freddie Mac Standard Modification
- Housing Professionals:
- Consumers:
Freddie Mac Streamlined Modification
- Housing Professionals:
Freddie Mac Modification Comparison
Freddie Mac Standard Short Sale
- Housing Professionals:
- Consumers:
Freddie Mac Standard Deed-in-Lieu
- Housing Professionals:
- Consumers:
Learn from Best Practices in Foreclosure Intervention Counseling
View case studies that document best practices in foreclosure intervention counseling. These case studies highlight effective strategies such as using triage protocols, conducting client intake in groups, managing caseloads, and more.
- Delivering Service Based on a Specialty Staffing Model
- Managing Foreclosure Counseling Caseloads and Costs
- Helping More Homeowners Through Efficient Service Delivery
- Using Triage Protocols to Manage Overwhelming Demand for Foreclosure Intervention Counseling More Effectively
- Serving Distressed Homeowners in Groups
- Utilizing Foreclosure Specialists in a Statewide Network
- Providing Quality Training to Foreclosure Intervention Counselors
- Improving Outcomes Using Emerging Technologies
- Default Servicing Best Practices for Housing Counselors
Additional Online Resources
CreditSmart Consumer Online Training
Consumers can now take our online, interactive training courses to learn about credit, money management, and responsible homeownership.
Freddie Mac's Hurricane Sandy and Disaster Relief Requirements Overview Presentation
NEW – This self-paced presentation for housing professionals provides an overview of Freddie Mac's most up-to-date disaster relief guidelines, including those for Hurricane Sandy. Launch new disaster relief guidelines overview presentation.
Hurricane Sandy Relief Fact Sheet
NEW – Provides an overview of Freddie Mac mortgage relief options for impacted homeowners, a calendar of free borrower outreach events, and a directory of local and national nonprofit organizations that are serving area homeowners and leading rebuilding efforts.
Download fact sheet.