Housing Professionals Resource Center
Servicing Alignment Initiative (SAI) Overview Webinar
for Housing Counselors
Find out how Servicers are using SAI's requirements to contact borrowers, to evaluate relief and workout options, and to help prevent foreclosure.
Freddie Mac has developed a variety of initiatives and tools to help housing professionals reach, teach, and counsel consumers. These resources will help you prepare borrowers for homeownership, protect consumers from financial traps, and help homeowners in distress avoid foreclosure.
Subscribe to Housing Professionals Outreach News Emails
Get the latest news and updates that will help you prepare borrowers for obtaining and sustaining homeownership. With your subscription to this email service, you can stay informed about new Freddie Mac borrower outreach initiatives, training opportunities, changes to Freddie Mac requirements, and more. Sign up for this free service today.
Get Training
- NEW – Register for a two-hour overview of the Servicing Alignment Initiative -- a set of standards adopted by the GSEs to further enhance our goal of quality and responsible servicing while strengthening assistance for delinquent borrowers. For attendance by housing counselors and CDCs/EDCs only.
- Learn more about Freddie Mac’s role in the secondary mortgage market and how we connect borrowers, lenders, and investors from around the world to make home possible for millions of America's families. View our short, instructional video, Freddie Mac and Your Mortgage.
Reach, Educate, and Counsel Consumers
- Refer your clients to our About Homeownership pages, which contain helpful tools and resources they can use if they're exploring homeownership for the first time or searching for a solution to avoid foreclosure or make their payments more affordable and sustainable. Encourage those seeking mortgage relief to visit the Mortgage Help Navigator, our newest, interactive online tool that helps your clients learn more about the options that may best meet their personal circumstances, whether they have little or no equity and need to refinance, need more affordable payments to stay in their home -- or, if homeownership is no longer affordable, options to help them exit gracefully and avoid the impacts of foreclosure. You can also find other useful links such as calculators, worksheets, videos, educational resources, a listing of foreclosure prevention workshops, and more.
- Refer your clients to our Avoiding Fraud page to help them learn how to identify and report mortgage fraud.
- Refer your service member clients to our Mortgage Relief Options for Service Members page if they are having financial difficulties, including making their mortgage payments. This page includes information on mortgage relief and workout options for service members whose mortgages are owned by Freddie Mac as well as names and links to organizations that assist service member families with a wide range of services.
- Download and print our consumer-friendly "Mortgage Relief Options for Service Members" fact sheet for your service member clients who need an overview of the mortgage relief options they may qualify for through their Freddie Mac Servicer. Available in English and Spanish.
- CreditSmart® – Guide consumers to better credit, money management, and responsible homeownership with the award-winning CreditSmart curriculum and community workshops.
- Tools to help you reach and teach your clients:
- Get the Facts on Foreclosure video series that helps you educate borrowers about the myths and facts of foreclosure.
- Customizable classroom presentations and brandable materials that you can download and distribute to clients at every stage of homeownership, including:
- Automated underwriting technology through Loan Prospector Outreach that helps you assess your clients readiness to apply for a mortgage.
Read More About Freddie Mac's Borrower Outreach Initiatives
Want more details on Freddie Mac's Borrower Outreach initiatives? We’ve developed information for you, and downloadable fact sheets for your clients, that explain our initiatives and outline their eligibility requirements.
Freddie Mac New Mortgage Eligibility Criteria
- Housing Professionals:
Freddie Mac Borrower Help Center and Network
- Housing Professionals:
Making Home Affordable
- Housing Professionals:
- Consumers:
- Home Affordable Modification Program (HAMP) Fact Sheet English
- Home Affordable Modification Program (HAMP) Fact Sheet Spanish
- Home Affordable Refinance Program (HARP) Fact Sheet English
- Home Affordable Refinance Program (HARP) Fact Sheet Spanish
- Home Affordable Refinance Program (HARP) Participating Lenders
Servicing Alignment Initiative
- Housing Professionals:
Freddie Mac Unemployment Forbearance Options
- Housing Professionals:
- Consumers:
Freddie Mac Standard Modification
- Housing Professionals:
- Consumers:
Freddie Mac Streamlined Modification
- Housing Professionals:
- Consumers:
Freddie Mac Modification Comparison
Freddie Mac Standard Short Sale
- Housing Professionals:
- Consumers:
Freddie Mac Standard Deed-in-Lieu
- Housing Professionals:
- Consumers:
Disaster Relief
- Housing Professionals:
Learn from Best Practices in Foreclosure Intervention Counseling
View case studies that document best practices in foreclosure intervention counseling. These case studies highlight effective strategies such as using triage protocols, conducting client intake in groups, managing caseloads, and more.
- Delivering Service Based on a Specialty Staffing Model
- Managing Foreclosure Counseling Caseloads and Costs
- Helping More Homeowners Through Efficient Service Delivery
- Using Triage Protocols to Manage Overwhelming Demand for Foreclosure Intervention Counseling More Effectively
- Serving Distressed Homeowners in Groups
- Utilizing Foreclosure Specialists in a Statewide Network
- Providing Quality Training to Foreclosure Intervention Counselors
- Improving Outcomes Using Emerging Technologies
- Default Servicing Best Practices for Housing Counselors