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Housing Professionals Resource Center

Freddie Mac has developed a variety of initiatives and tools to help housing professionals reach, teach, and counsel consumers. These resources will help you prepare borrowers for homeownership, protect consumers from financial traps, and help homeowners in distress avoid foreclosure.

Subscribe to Housing Professionals Outreach News Emails

Get the latest news and updates that will help you prepare borrowers for obtaining and sustaining homeownership. With your subscription to this email service, you can stay informed about new Freddie Mac borrower outreach initiatives, training opportunities, changes to Freddie Mac requirements, and more. Sign up for this free service today.

Get Training

• Learn more about Freddie Mac’s role in the secondary mortgage market and how we connect borrowers, lenders, and investors from around the world to make home possible for millions of America's families. View our short, instructional video, Freddie Mac and Your Mortgage.
• Visit the Community Outreach section of Freddie Mac's Learning Center for workshops, Web events, and reference materials including, but not limited to, the following:
  • Alternatives to Foreclosure for Housing Counselors
  • Short Sales for the Real Estate Professional
  • Home Affordable Modification program – for Housing Counselors
  
  
• Become a trained CreditSmart instructor, and teach consumers about credit, money management, and responsible homeownership.

Reach, Educate, and Counsel Consumers

• Refer your clients to our About Homeownership page, which contains helpful tools and resources they can use if they're exploring homeownership for the first time or searching for a solution to stay in their homes and avoid foreclosure. Also here they can find many useful links such as calculators, worksheets, videos, educational resources, a listing of foreclosure prevention workshops, and more.

• CreditSmart® – Guide consumers to better credit, money management, and responsible homeownership with the award-winning CreditSmart curriculum and community workshops.

• Tools to help you reach and teach your clients:
  • Get the Facts on Foreclosure video series that helps you educate borrowers about the myths and facts of foreclosure.
  • Customizable classroom presentations and brandable materials that you can download and distribute to clients at every stage of homeownership, including:
    • Freddie Mac's Avoiding Foreclosure Toolkit
    • Get the Facts on Homeownership
    • Homeownership Education Series
    • Fraud Prevention Toolkit
    • Step-by-Step Mortgage Guide
  • Automated underwriting technology through Loan Prospector Outreach that helps you assess your clients readiness to apply for a mortgage.

Read More About Freddie Mac's Borrower Outreach Initiatives

Want more details on Freddie Mac's Borrower Outreach Initiatives? We've developed a series of downloadable fact sheets for both you and your clients that explain our initiatives and outline their eligibility requirements. Topics include Making Home Affordable's HAMP, HAFA, and HARP; Unemployment Forbearance Options; and the Servicing Alignment Initiative (including the Standard Modification).

Making Home Affordable

• Housing professionals:
  • Making Home Affordable Modification: Overview Fact Sheet 
  • Freddie Mac Relief Refinance Mortgage: Overview Fact Sheet 
  
  
• Consumers:
  • Home Affordable Modification program (HAMP) Fact Sheet English
  • Home Affordable Modification program (HAMP) Fact Sheet Spanish
  • Home Affordable Foreclosure Alternatives (HAFA) Fact Sheet English
  • Home Affordable Foreclosure Alternatives (HAFA) Fact Sheet Spanish
  • Freddie Mac Relief Refinance Mortgage Fact Sheet English
  • Freddie Mac Relief Refinance Mortgage Fact Sheet Spanish

Freddie Mac Unemployment Forbearance Options

• Housing Professionals:
  • Freddie Mac Unemployment Forbearance Options: Overview
    
    
• Consumers:
  • Freddie Mac Unemployment Forbearance Options Fact Sheet English
  • Freddie Mac Unemployment Forbearance Options Fact Sheet Spanish

Servicing Alignment Initiative

• Housing Professionals:
  • Overview Fact Sheet (includes information on the Freddie Mac Standard Modification)
    
  • Standard Modification Interest Rate Web Page
• Consumers:
  • Standard Modification Fact Sheet English
  • Standard Modification Fact Sheet Spanish

Learn from Best Practices in Foreclosure Intervention Counseling

View case studies that document best practices in foreclosure intervention counseling. These case studies highlight effective strategies such as using triage protocols, conducting client intake in groups, managing caseloads, and more.

• Delivering Service Based on a Specialty Staffing Model
• Managing Foreclosure Counseling Caseloads and Costs
• Helping More Homeowners Through Efficient Service Delivery
• Using Triage Protocols to Manage Overwhelming Demand for Foreclosure Intervention Counseling More Effectively
• Serving Distressed Homeowners in Groups
• Utilizing Foreclosure Specialists in a Statewide Network
• Providing Quality Training to Foreclosure Intervention Counselors
• Improving Outcomes Using Emerging Technologies