Executive Perspectives Blog
Over the last few years, we have moved on from the early-years conservatorship mindset, which was characterized by us being hesitant to make decisions, by waiting for the government to tell us what to do, or waiting for "imminent" legislation. Now we are a more aggressive company, customer-focused and better at execution than ever before. We're firmly facing the future, not the past. And we're very much working not only to have a better company but also a better housing finance system for all.
Whether a business involves complex financial transactions, like Freddie Mac, or delivers things, like Amazon, customers judge service by processing their experience through four questions: Did you understand what I wanted? Did you have what I wanted? Did you follow-through to make sure I got what I wanted? Did you beat my expectations?
Unite 5,000 employees and 15 nonprofits around a common goal of doing good over 31 days and you can make a real difference for families and neighborhoods. That's exactly what we plan to do in October during our inaugural Serve Call-to-Action volunteer initiative.
Real estate owned (REO) homes – ones that have gone through the foreclosure process and are owned by a bank or other institution – accounted for more than six percent of home sales in May 2015. While REO inventory is down significantly from its peak during the recent housing crisis, there continues to be affordable buying opportunities for homebuyers nationwide – especially with today's low mortgage rates.