Where to Get Help

The Compliance & Ethics Helpline
(877-301-CODE)

You can use the Compliance & Ethics Helpline either to report potential wrongdoing or to ask questions about the Code of Conduct.

Reporting Potential Wrongdoing

The Helpline provides an avenue for anyone to report allegations of wrongdoing, on either an anonymous or confidential basis, 24 hours a day, 365 days a year. Freddie Mac uses a third-party service to help maintain anonymity when requested. When anonymity is not requested, the identity of callers will be kept confidential to the extent reasonably possible and consistent with law and good business practices. All reported matters will be appropriately investigated.

Questions About the Code of Conduct

The Helpline also provides an avenue for Freddie Mac employees and others to raise inquiries or seek guidance regarding the Code and its underlying policies. For example, is it permissible to accept an invitation to a particular business entertainment event? When calling the Helpline, callers can choose to be placed directly in contact with members of the Corporate Compliance Division to ask such questions.

Non-Retaliation Policy

Retaliation will not be tolerated against any individual who, based on his or her reasonable good faith belief, reports a concern about potential illegal or unethical conduct or a violation of Freddie Mac policies or procedures. Similarly, it is forbidden to retaliate against an employee or vendor who assists or otherwise participates in the resolution of a complaint or in an internal or external investigation or proceeding. At the same time, it is unacceptable to knowingly make a false complaint or statement in an investigation. Managers have the additional responsibility to ensure that the employees they supervise diligently comply with these non-retaliation obligations.