Community Outreach

These resources help you with your community based initiatives. If you're a Housing Counselor and need additional assistance, please call 866.733.0446.

Easy to Print References
Affordable Servicing Best Practices for Housing Counselors [PDF 79K]
Community Outreach Training and Education Resources [PDF 44K]     Updated
CounselorMax™: Frequently Asked Questions [PDF 72K]
CounselorMax: Guidelines for First-Time System Administrators [PDF 175K]
Loan Prospector® Outreach User Guide [PDF 1.3M]

Online Self-study
Alternatives to Foreclosure for Housing Counselors - 45 min
CounselorMax Login and Administration - 5 min

Training Events Workshop     Web Event
Alternatives to Foreclosure for Housing Counselors - 6 hr
CounselorMax Set-Up and Customization - 90 min
CounselorMax: Report Capabilities - 90 min
CounselorMax: Using CounselorMax - 90 min
CreditSmart® Train-the-Trainer - 2 days
Getting Started with Loan Prospector® Outreach - 90 min
Using CounselorMax for Maximum Results - 3 hr