Loss Mitigation
Use the following resources to learn about Freddie Mac's requirements, processes and technology for managing your loss mitigation activities, including how to process reinstatements, relief options and workout options.
Easy to Print References 
- At-A-Glance: Freddie Mac Modification Comparison New
- Communicating with Borrowers: Collections and Loss Mitigation Reference Guide
- Early Indicator User Guide and Training Materials
- Early Indicator
- Expense Manager
- Loss Mitigation Training and Education Resources
- Mortgage Fraud Prevention Resources
- Preventing Mortgage Fraud for Servicers Fact Sheet
- Promoting Responsible Servicing Practices
- Service Loans fact sheet
- Service Loans User Guide
- Workout Management Resources
- Workout Manager
- Workout Prospector
Secured Resources for Servicers
You will need your Servicing Applications ID and password to access secured resources.- Communication Time Lines for Freddie Mac Short Sales
- Communication Time Lines for HAFA Short Sales
- More Loss Mitigation Resources for Servicers
- Quality Right Party Contact and Borrower Solicitation
- Servicing Alignment Initiative: Freddie Mac Standard Deed-in-Lieu of Foreclosure Tutorial - 86 min New
- Servicing Technology Tools Reports Tutorial
- Standard Short Sales: Obtain Property Valuation Tutorial - 71 min
- Standard Short Sales: Obtain Property Valuation Using Bulk Import Tutorial - 58 min
Online Self-study
- Alternatives to Foreclosure Overview Tutorial - 23 min
- Default Reporting Using Service Loans Tutorial - 35 min
- Determining Imminent Default for Modifications - 32 min
- Freddie Mac Standard Short Sale Overview Tutorial - 92 min New
- Importing Using Service Loans Tutorial - 33 min
- Introduction to Service Loans Tutorial - 33 min
- Mortgages Affected by Disaster for Servicers Tutorial - 50 min
- Navigating the Settlement Process for Loan Modifications Tutorial - 37 min
- Servicing Technology Tools Overview Tutorial - 37 min
Training Events
Workshop 
Web Event- Alternatives to Foreclosure Overview - 2 hrs
- Bulletin 2013-5: Freddie Mac Streamlined Modification Program - 2 hrs New
- Home Affordable Modification Program: Overview - 2 hrs
- Introduction to Service Loans - 60 min
- Navigating the Settlement Process - 90 min
- Servicing Alignment Initiative: Borrower Communication and Solicitation Requirements - 2 hrs
- Servicing Alignment Initiative: Borrower Response and Documentation Requirements - 2 hrs
- Servicing Alignment Initiative: Delinquency Management and Foreclosure Timelines - 2 hrs
- Servicing Alignment Initiative: Freddie Mac Standard Modification - 2 hrs
- Servicing Alignment Initiative: Freddie Mac Standard Short Sale and Standard Deed-in-Lieu of Foreclosure Overview - 2 hours
- Standard Short Sales: Obtain Property Valuation - 2 hrs
- Workout Prospector for Modifications - 90 min
- Workout Prospector for Non-Modification Workouts - 90 min
Additional Online Resources
- Disaster Relief Guidelines
- Helping Borrowers Avoid Foreclosure
- Servicing Applications Sign Up Form
- Special Options for Service Members