Loss Mitigation
Use the following resources to learn about Freddie Mac's requirements, processes and technology for managing your loss mitigation activities, including how to process reinstatements, relief options and workout options.
Easy to Print References 
- Affordable Servicing Best Practices for Housing Counselors
- Early Indicator User Guide and Training Materials
- Early Indicator
- Expense Manager
- Loss Mitigation Training and Education Resources
- Mortgage Fraud Prevention Resources
- Preventing Mortgage Fraud for Servicers Fact Sheet
- Promoting Responsible Servicing Practices
- Service Loans Application User Guide
- Service Loans fact sheet
- Workout Manager
- Workout Prospector
Secured Resources for Servicers
You will need your Servicing Applications ID and password to access secured resources.- More Loss Mitigation Resources for Servicers
- Quality Right Party Contact and Borrower Solicitation Updated
Online Self-study
- Default Reporting Using Service Loans Tutorial
- Determining Imminent Default for Modifications - 32 min New
- Introduction to Service Loans Tutorial
- Servicing Technology Tools Overview Tutorial - 37 min
- Short Payoff & Make-whole Preforeclosure Overview - 70 min
Training Events
Workshop 
Web Event- Default Reporting Using Service Loans - 90 min
- Default Servicing Workshop - 2 days
- Home Affordable Modification Program: Overview - 2 hrs
- Introduction to Service Loans - 60 min
- Managing Your Workout Portfolio - 90 min
- Navigating the Settlement Process - 2 hrs
- Servicing Alignment Initiative: Borrower Communication and Solicitation Requirements - 2 hrs
- Servicing Alignment Initiative: Borrower Response and Documentation Requirements - 2 hrs
- Servicing Alignment Initiative: Delinquency Management and Foreclosure Timelines - 2 hrs
- Servicing Alignment Initiative: Freddie Mac Standard Modification - 2 hrs
- Using Workout Prospector for Modifications - 2 hrs
- Utilizing Default Reporting Manager - 2 hrs
Additional Online Resources
- Disaster Relief Guidelines
- Helping Borrowers Avoid Foreclosure
- Servicing Applications Sign Up Form
- Special Options for Service Members