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Quality Control Advisor FAQ

Quality Control Advisor Icon Quality Control AdvisorSM

Find answers and advice to help you manage your post-funding quality control process.

General Quality Control AdvisorSM Questions

Why is Quality Control Advisor now part of Loan Advisor Suite?

As customers began using the various tools in Loan Advisor Suite, we were asked to include a quality control tool. We understood the value of this proposed change and responded by rebranding the QCIM name as Quality Control Advisor, integrating it into the Suite and aligning it with the look and feel of the other tools. Leveraging feedback from the other Loan Advisor Suite tools during the loan manufacturing process can result in enhanced quality and thus more favorable QC review results.

What is Quality Control Advisor?

Quality Control Advisor, formerly Quality Control Information Manager, helps you manage the complete end-to-end quality control and remedy process. You can view samples, upload loan files, view loan review status, upload missing documents, manage remedies and view multiple reports, such as trend analysis and deficiency reports.

What information does Quality Control Advisor provide?

Quality Control Advisor has three key functions that help you throughout the entire post-funding quality control process:

  • Loan File Management: Manage the complete QC loan file review process, including viewing monthly samples, uploading loan files and missing documents and viewing the status of loan reviews.
  • Remedy Management: Monitor the remedy pipeline by easily tracking the status of the remedy requests and the appeals process, and track the number of days from the date of a repurchase request so you can prevent repurchase late fees.
  • Management Reporting: Manage overall QC and remedy data through flexible reports and customizable dashboards to help identify and correct loan manufacturing process deficiencies.

How do I know the status of my QC loan review?

The Loans tab enables you to see the loan review status of every loan in your sample – including those currently under review, under appeal or completed. Filter your data by a specific loan or group of loans that you want to review. This instant access to your data saves you time by answering your questions immediately, instead of relying on outdated reports.

How do I know how many outstanding loan files or missing document requests I have?

The Quick Reports page provides a view of all outstanding loan file and missing document requests. View loan detail related to the request, such as the request date, order date and due date. You can also export the data or quickly upload one or more files or documents to resolve an outstanding document request. Being able to manage the entire outstanding file and document process from start to finish, without ever having to exit the tool, saves you time, improves efficiency and provides you with instant answers to your loan file and document request questions.

What is the best way to deliver loan files, missing documents and appeals to Freddie Mac?

Use Quality Control Advisor to quickly and easily upload your loan files or documents. You can upload documents one at a time or up to 20 at a time. And, Quality Control Advisor immediately records everything you uploaded for easy tracking, so you always know when a file or document is uploaded successfully.

How do I know if the missing document that I submitted fulfilled Freddie Mac's requirement?

Through the Document Request tab, you can view your current and previous missing document requests, and easily search for a specific loan or a group of loans that you may have a question about. The search results provide the missing document request date, the date that Freddie Mac received the document and the status of the missing document. Knowing if the missing document was accepted or rejected tells you if Freddie Mac validated your missing documents. You'll always know if you need to follow up on any outstanding issues.

How can Quality Control Advisor help my business?

Quality Control Advisor is your tool for all QC-related tasks. It was built to be a self-serve tool, so you can access comprehensive QC and remedy data you want, when you want it. View your samples, upload files, checks statuses, fulfill documentation requests, submit appeals and analyze your process to find where you can improve the manufacturing process. Manage the remedy process and view deficiency trend analysis.

How do I access Quality Control Advisor?

You can access Quality Control Advisor via single sign-on through the Freddie Mac Loan Advisor Suite portal, an easy-to-use single point of access for every Loan Advisor Suite tool.

Which browsers are compatible with Quality Control Advisor?

Quality Control Advisor is compatible with Internet Explorer 11 and Firefox 37.02, 38.0.5, 42.0. Performance is optimal in Internet Explorer 11 with a screen resolution of 1280 pixels or greater.

How can I add users to Quality Control Advisor?

To add a user, you may request access from your organization's Customer Administrator, or email the Quality Control business unit at Quality_Control_Advisor@freddiemac.com.

Is training available?

Yes. Freddie Mac provides training, tutorials and resources at http://www.freddiemac.com/learn/loanadvisorsuite/quality_control_advisor.html. Online help is also available within Quality Control Advisor.

Can I use Quality Control Advisor to determine my representation and warranty relief for loans that have undergone a QC review?

No. For tracking representation and warranty relief for loans sold to Freddie Mac, use Loan Coverage Advisor®, our tool for tracking the representation and warranty obligations for every loan you sell to us.

When you submit your appraisal, you'll also be notified of eligibility for representation and warranty relief in the Uniform Collateral Data Portal® (UCDP®). Additionally, you can get notification in Loan Product Advisor®, Loan Quality Advisor®, and Loan Collateral Advisor®. You'll get final confirmation in Selling System®. They're all powerful tools in Loan Advisor Suite.

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