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Selling System FAQ

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Find answers and advice for Freddie Mac's pricing, contracting and loan delivery tool.

General Selling System Questions

What is the Selling System?

Selling System is Freddie Mac's online system for purchasing mortgages. It integrates all secondary functions from pricing to funding and helps you easily deliver mortgages to us under a variety of executions.

How do I get started with the Selling System?

To start using Selling System you'll need to provide Freddie Mac with information regarding authorized Selling System users and their roles. You submit this information by completing and submitting the required forms.

What Selling System training or resources are available?

Freddie Mac offers multiple training resources and opportunities. Please see the Learning Center for more information, including self-study tutorials available 24/7 and training for new users.

What information do I need to provide to sell a mortgage to Freddie Mac?

The Single-Family Seller/Servicer Guide (Guide) contains Freddie Mac's requirements for the purchase, sale and servicing of mortgages. For more information on how to access the Guide, visit our Guide web page. We periodically publish updates to these requirements through Guide Bulletins and Industry Letters. To receive notice of these updates and other important information, visit the Subscription Center.

For more information on specific data fields that must be delivered in the Selling System,  review Guide Chapter 6302 and visit our Uniform Loan Delivery Dataset page.

When is the Selling System available?

Please click here for Selling System hours of operation, and be sure to sign up for our Technology System Alerts to stay updated on any developments.

What additional help is available if I have questions?

In addition to the online resources mentioned above, our Customer Support Team can be reached by calling 800-FREDDIE.

When will the Selling System receive single sign-on and align visually with Loan Advisor Suite?

In the future, we'll enable single sign-on and update Selling System’s look and feel to align with the Suite’s look and feel and easier navigation. As always, we'll let you know ahead of time before we make any updates.

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