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Mortgage Securities - Contact Information

If you have a general mortgage security question, please contact:

Freddie Mac Investor Inquiry
1551 Park Run Drive, MS D5O
McLean, VA 22102

(800) 336-3672

Select option 5 for Investor Relations and then option 3 for Mortgage-backed Securities.


For assistance with the execution of Giants, please contact:

Freddie Mac Single-class Issuance


For assistance with the execution of Strips, REMICs, Subprime, Callables, Re-REMICs, Guaranteed Finals and other newly structured products, please contact:

Freddie Mac New Transactions

  • Chris Chenen, Securities Marketing National Transactions Director
  • Greg Kerr, Securities Marketing National Transactions Director
  • Dirk Niese, Securities Marketing National Transactions Director

(866) 903-2767

For assistance with mortgage security settlements, please contact:

Securities Allocation Management (SAM)

(571) 382-4020

For assistance with issuing, trading, replacing and retiring REMIC and structured pass-through certificates, please contact:

The Office of the Registrar


If you are a consumer and have questions related to foreclosure prevention or Making Home Affordable program, please call:

1 (800) FREDDIE or (800) 373-3343, press #2 for a customer service representative.

If you are a homebuyer or a real estate professional and you have questions regarding Freddie Mac’s foreclosed homes, please contact:

Attn: Customer Service
5000 Plano Parkway
Carrollton, TX 75010
(800) 972-7555

Mortgage Help

Visit our Mortgage Help Resource Center to learn about the options available and who to contact for help.

Contact Us Online

If you have comments or feedback, you can submit them to us easily via our online form!

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