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Multifamily Guide: Frequently Asked Questions

  1. I am a Freddie Mac multifamily seller/servicer. How can I get access to the Guide for new employees at my company?
  2. How can I get a subscription to the Multifamily Guide for a legal firm, consultant, etc., that works with me on Freddie Mac transactions?
  3. Will I need training to learn to use the Guide?
  4. Can I place personal notes within the body of my Guide?
  5. Can I search the Guide for a particular topic or word?
  6. How can I tell what's changed in the Guide?
  7. Whom do I call if I can't access the Guide on AllRegs?
  8. I am a Freddie Mac Multifamily seller/servicer. How can I find out who within my company has access to the Guide?
  1. I am a Freddie Mac multifamily seller/servicer. How can I get access to the Guide for new employees at my company?

    Contact your Systems Administrator to request the user ID and password required to access the Guide on AllRegs.

  2. How can I get a subscription to the Multifamily Guide for a legal firm, consultant, etc., that works with me on Freddie Mac transactions?

    The firm should contact AllRegs directly at (800) 848-4904 for the Guide. Freddie Mac only provides free Guide subscriptions for our seller/servicers.

  3. Will I need training to learn to use the Guide?

    No. The Guide is designed to be intuitive and there is a "Help" link on the AllRegs website that explains how to use all the features of the online Guide. Unlimited telephone assistance from the experienced staff at AllRegs is just a phone call away at (651) 683-9705.

  4. Can I place personal notes within the body of my Guide?

    Yes. There you may make two types of notes available in the online version of the Guide, "Private" and "Public." Only you can see private notes, while public notes can be viewed by everyone in your organization. Click on the "Notes" tab in the Guide for instructions on how to use this feature.

  5. Can I search the Guide for a particular topic or word?

    Yes. From within AllRegs, select the Search tab, click on the Freddie Mac Multifamily checkbox, enter a word or phrase you would like to find and select how you want AllRegs to search for that word or phrase (all words, any words, exact phrase or find synonyms). A list of sections that include this word or phrase will appear in the right-hand panel with links to the searched word or phrase.

  6. How can I tell what's changed in the Guide?

    We provide Bulletins and cover letters describing the changes we are making with each update. You can also quickly read about changes by clicking on Recent Updates on the main screen of AllRegs and looking under Freddie Mac Multifamily for the most recent month. There you'll see a summary of any bulletins, with links to the sections of the Guide that have changed. Finally, new language in the text of the Guide will be highlighted.

  7. Whom do I call if I can't access the Guide on AllRegs?

    If you are experiencing technical difficulties with the Guide Internet site, call AllRegs at (651) 683-9705.

  8. I am a Freddie Mac Multifamily seller/servicer. How can I find out who within my company has access to the Guide?

    Everyone in your company who interacts with Freddie Mac is entitled to free Guide access. You may ask your Systems Administrator for a list of those who have access.

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