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Freddie Mac Multifamily 2012 Holiday Hours of Operation

December 20, 2012

In preparation for the upcoming holidays, we want to make you aware of changes in our hours of our staff availability to help ensure you are able to complete any necessary items prior to year-end.

Our offices will have limited business hours this year on December 24 and December 31, with the schedule for specific teams provided below. Additionally, our offices will be closed on December 25 and January 1.

Monday, December 24

Multifamily Business Area Hours of Availability
Multifamily Systems Availability Regular hours
Customer Support –
866 MULTI FM
Close at 3:00 pm EST.
Rate Lock Window Close at 2:00 pm EST.  All rates must be quoted and accepted before 2:00 pm. To rate lock on December 24, the final Early Rate Lock application or standard commitment must have been issued on December 21.
All Other Teams Closed

Tuesday, December 25

Multifamily Business Area Hours of Availability
Multifamily Systems Availability Regular Hours
Customer Support –
866 MULTI FM
Closed
Rate Lock Window Closed
All Other Teams Closed

Monday, December 31

Multifamily Business Area Hours of Availability
Multifamily Systems Availability Regular Hours
Customer Support –
866 MULTI FM
Close at 5:00pm EST
Rate Lock Window Close at 2:00 pm EST.  All rates must be quoted and accepted before 2:00 pm. To rate lock on December 31, the final Early Rate Lock application or standard commitment must have been issued by December 28.
All Other Teams Closed

Tuesday, January 1

Multifamily Business Area Hours of Availability
Multifamily Systems Availability Regular Hours
Customer Support –
866 MULTI FM
Closed
Rate Lock Window Closed
All Other Teams Closed

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