New Resources for Consent Request Tracker
June 17, 2013
On June 10, 2013, we launched an upgraded Consent Request Tracker (CRT) tool, which all Primary, Master and Special Servicers use to enter general transaction information, comments and date milestones for all types of Freddie Mac Mortgages. In preparation for the updates, we hosted a webinar on June 6. The webinar introduced the many new CRT features, which focused on usability enhancements and automation of information that make the tool easier for you to use.
Please note that Primary Servicers should check to make sure that all data fields, including the new ones now available in the upgraded version of CRT, are completed.
CRT User Resources
We’ve also added a Desk Reference for the Directing Certificateholder (DCH) and the Operating Trust Advisor (OTA) since they now have view-only access to CRT. This new resource should help Special Servicers communicate better with the DCH and OTA during the review of any borrower requests for lender consent.
We are always here to support you. For CRT technical issues or questions, call 1-866-MULTIFM. If you encounter a business issue or question, send an email to: