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Quick Reference Contact List Now Available

February 26, 2014

Our goal is to make it easier for you to do business with Multifamily, and easier for borrowers to choose the Freddie Mac execution. That’s why we continue to increase transparency and communication to support discussion between you and Freddie Mac during the life of the loan.

We encourage you to continue to contact your Asset Management representative directly. For those that need help finding the right Freddie Mac representative to answer your servicing question, we created a quick reference contact list for you. Each area within our Asset Management department now has its own email box.

  • Consent Request Tracker (CRT) Tool
  • Insurance Compliance
  • Seller/Servicer Eligibility
  • Servicer and Data Management
  • Special Servicing
  • Surveillance

Please note that a few of the Servicer and Data Management mailboxes you’ve been using have recently changed. The address is a new email box, which has replaced This email address should be used to send us information related to the following areas:

  • Property Reporting System (PRS)
  • CME financial updates
  • CME site inspection contact information
  • Servicer contact updates 

The box is another new email address. It has replaced and should be used for communicating about:

  • Repair Agreement updates
  • Borrower Certificates
  • Monthly Loan Compliance reports
  • Hazard Loss notifications and updates
  • Natural Disaster notifications

Please review and download the quick reference contact list for all the email addresses available. The contact list is now a Quick Link on our Asset Management Resource center.

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