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Asset Management and Operations Department Communication Resources

March 17, 2014

Last month, we published a new Asset Management Quick Reference List to help you find the right contact to answer your servicing questions. We’ve expanded the list to all areas in our Asset Management and Operations department, including Loan Accounting and Investor Reporting.

We encourage you to continue to contact your Freddie Mac representative directly, but hope you are using our email addresses too. For a faster response when you upload documents to our Document Management System, please remember to use the notification tool. You simply click the File Submission tab in DMS and select the appropriate mailbox in the drop down menu. This automatically notifies the department of your pending files for us to take immediate action.

Several weeks ago we replaced the email with a new one, All of your email messages to this group are automatically being forwarded to the new email boxes until April 30, 2014. You will no longer find this email address in DMS either.

The Asset Management and Operations Quick Reference List is available as a Quick Link on our Asset Management Resource center. We also updated the Loan Accounting Contact List on the Investor Reporting Resource center.

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