A Day in the Life of a Transaction Manager: Lauren Whited
May 4, 2017
This is the first in a series of articles.
“There is no typical day in the life of a transaction manager,” says Lauren Whited, transaction manager for the Northeast and Southeast Regions. “I come into work with the goal of completing a few things on my to-do list. Some days I finish the list; other days, I’m completely diverted by people calling or stopping by with questions.”
Lauren’s soft demeanor is misleading. In reality, she’s a powerhouse who works relentlessly for her customers. When deals hit road bumps, she’s there to help. For example, a quoted loan amount was not being reached at underwriting so the Seller inquired about it. Being comfortable with Lauren and familiar with her capabilities, they asked her for assistance. Lauren met with both underwriting and production teams. After some negotiation, the deal closed. This exemplifies some of the benefits a transaction manager can bring to the table.
Lauren typically interacts with Sellers during regular pipeline meetings. She finds these meetings beneficial for updating everyone involved in each deal. Outside of pipeline meetings, Lauren generally hears from customers when they need added help, for example when they want to talk with someone in a neutral position, someone who can provide an objective viewpoint. Lauren often acts as an intermediary and works to bring production and underwriting toward the same goal.
“Before I entered the role I’m in today,” says Lauren, “I worked on regional loans with one Seller, and it was on the underwriting side of the business. As a Transaction Manager, I get to work with many Sellers across the country. With my underwriting background, I can offer a perspective that’s different than production’s viewpoints about credit and the securitization of loans.”
Being responsible for both the Northeast and Southeast Regions, Lauren works with 12 teams. “There’s never a dull moment in my new position. I find this job to be very rewarding personally and for our customers,” Lauren concludes.