Resource Center

Hi. I’m Frank Hurteau, Senior Communications Manager for Multifamily. I’m chatting with you today about our new Subscription Center opt-in process. As we’ve been telling you for the last month, we want you to tailor our news to your needs. And to do that, we also need you to choose your news by going to our website and making your selections or you will no longer receive any of our valuable news and systems outage alerts after May 22nd.

After this time, you will only receive the emails for the news and systems alerts that you signed up for. In the event that you receive anything different, or want to change your selections at any time, simply click on the “change or unsubscribe” link at the bottom of your most recent alert. This will return you to a personalized page in our Subscription Center that recognizes you from the email address you gave us earlier, and allows you to make any necessary changes.

For those of you who haven’t already signed up, or anyone who now wants to make changes and needs a refresher…no worries. I am now going to walk you through the process and explain in detail what we need from you and what you will get in return from us. To help you follow along, just click on the transcript link of this TipCast to see a version of the main sign-up page.

The Multifamily Subscription Center is located on our website at: www.freddiemac.com/multifamily/news/subscribe.html On the left hand side of this page, click on the 2nd subtitle under the Multifamily News Center that says “Subscription Center” to bring up this sign-up page. As you can see, this page has a list of news and alert options. If you aren’t familiar with a particular option, just click on the blue question mark next to it and this will bring up a detailed description of what that particular category includes. If you have read through the options and find that you want to sign-up for all of them, just go back to the top and click the “subscribe to all categories” check box.

Next, you will see a series of blank fields that we need you to fill in based on your specific information… including first and last name, email address, title, company name, area of responsibility and primary regional affiliation. You may notice the red asterisk in front of most of these. This red asterisk means this is a required field. In other words, if you don’t fill in that field and try to hit the subscribe button at the bottom of the page, you will receive an error message, and will not be able to complete the subscription process until you enter something in that particular field.

Once you choose your options, and hit the subscribe button at the bottom, a message will pop up in your web browser stating that you have successfully subscribed and informing you that you will also receive a verification email (at the email address you entered in the sign-up form) in a few minutes. Again, if anything is wrong, simply click on the link at the bottom of this email to return to your customized Subscription Center page and make the changes.

If you are having any technical issues with the Subscription Center page, you can always call 1-866-MultiFM (1-866-685-8436) from 8:00 am and 8:00 pm E.T Monday through Friday. Or send an email to multifamily customer support@freddiemac.com for other non-critical or administrative questions.

If you are a manager, don’t forget to inform any new hires about this important opt-in process to receive our latest emails and system alerts in the future.

I hope this was helpful. Thank you for listening, and have a nice day.