Support resources are available for users and administrators of Freddie Mac’s applications, systems, and tools on this page. If you need technical assistance, we encourage you to call our customer support line at 1-866-MultiFM (1-866-685-8436). Our staff is available to provide fast resolution to your issues between 8:00 am and 8:00 pm ET, Monday through Friday.
After hours, send your questions to Multifamily Customer Support.
Resources for Users
Contact your system administrator to obtain usernames and passwords to use our selling and servicing applications, systems, and tools. Once you have your credentials, use our guides, recorded presentations, manuals, and other materials located in our functional Resource Center to help you get started. General materials can be found in the list below.
User Technical Documentation
|Resource Name||Last Modified|
|DMS - Getting Started At-A-Glance||7/172012|
|DMS - Managing Your Access At-A-Glance||5/13/2013|
|Getting Started with Freddie Mac's Multifamily Applications, Systems and Tools - At-A-Glance||5/22/2013|
|Password Resets At-A-Glance||5/22/2013|
|System Administrators and Technical Contacts||2/1/2013|
Resources for System Administrators
As a Freddie Mac system administrator, your role is to grant and terminate users’ access to various systems, as well as to assign and manage rights. Use the application and materials below to help you with your management tasks.
Use this tool to register users for the following applications, systems, and tools:
- FreddieMac.com/Multifamily secure content
- General Loan Information (GLI)
- MultiSuite for Investor Reporting
- Origination and Underwriting System (OUS)
- Property Reporting System (PRS)
System Administrators Technical Documentation
|Resource Name||Last Modified|
|Administering Freddie Mac Applications - At-A-Glance||12/13/2012|
|CRT System Administrator Tutorial||10/30/2012|
|CRT System Administrator User Request Approval At-A-Glance||11/2/2012|
|DMS New User Request/Deactivation Form||4/13/2012|
|Download Citrix Plug-In||2/12/2012|
|ICT User Access Request||3/27/2012|
|Installation Guide for General Loan Information (GLI) and Investor Reporting||12/17/2012|
|OUS v.2.1. System Administrator Guide for Seller/Servicers||2/6/2013|
|PRS Quick Start Manual||4/2/2012|
|System Administrator Tutorial||12/13/2012|
In addition to your access management role, system administrators must also complete and submit Form 1148, System Administrator User Verification and Certification Form, by January 31 and July 31 of each calendar year to certify to Freddie Mac that each user granted access to a software application is a current employee of the Seller/Servicer, and that all user contact information is correct.
Note: in addition, an authorized officer must complete and submit Form 1149, System Administrator Verification and Certification Form, by January 31 and July 31 of each calendar year to certify to Freddie Mac that each of the current system administrators is a current employee of the Seller/Servicer with appropriate application access and authority. Refer to the forms for specific instructions.