Executive Perspectives Blog
Whether a business involves complex financial transactions, like Freddie Mac, or delivers things, like Amazon, customers judge service by processing their experience through four questions: Did you understand what I wanted? Did you have what I wanted? Did you follow-through to make sure I got what I wanted? Did you beat my expectations?
Unite 5,000 employees and 15 nonprofits around a common goal of doing good over 31 days and you can make a real difference for families and neighborhoods. That's exactly what we plan to do in October during our inaugural Serve Call-to-Action volunteer initiative.
Real estate owned (REO) homes – ones that have gone through the foreclosure process and are owned by a bank or other institution – accounted for more than six percent of home sales in May 2015. While REO inventory is down significantly from its peak during the recent housing crisis, there continues to be affordable buying opportunities for homebuyers nationwide – especially with today's low mortgage rates.
Amid all of the fuss about Millennials, let's remember that our population on the whole is aging. Among the many repercussions: We'll start to see explosive growth in the need for housing that offers affordability, accessibility, support services, and community over the next 10 to 20 years. Once it hits, it'll continue for years. We'll need to start preparing for the coming wave and taking advantage of opportunities it presents.