Posts by Kelly Steele
Kelly Steele is vice president of Customer Care for the Single-Family business. A mortgage industry veteran of more than 30 years, she oversees the customer experience and support for our customer-facing sales organization. She creates and prioritizes customer value propositions and coordinates the delivery of services and messaging, business intelligence, and customer-engagement activities, such as our advisory boards and industry conference participation. Since joining Freddie Mac in 1999, she has held leadership roles in a variety of customer-facing and liaison capacities. Previously, she held leadership positions at Prudential Home Mortgage, Wells Fargo, and Standard Federal Savings Bank.