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Training Catalog: Course Description

Graphic Course: Web Conference TrainingBorrower Communication and Solicitation - Part 1 Graphic

This 1.5-hour webinar is the first webinar in a two-part series that introduces Freddie Mac's Borrower Communication and Solicitation requirements in support of the Servicing Alignment Initiative. Part 1 discusses borrower contact and communication requirements. Collections and loss mitigation staff will learn about Freddie Mac's requirements for minimum collection efforts with delinquent borrowers, which include collection techniques, outbound borrower contact attempts and quality right party contact requirements.


Understand Freddie Mac's servicing requirements regarding contact and communications to delinquent borrowers for all foreclosure alternative solutions.

  • Minimum collection efforts
  • Borrower outreach and contact requirements
  • Achieve quality right party contact
  • EDR requirements for reporting quality right party contact
  • Call Center performance standards and benchmarks
  • Alternatives to Foreclosure Evaluation Hierarchy and Pull-through Rate

Session times show Eastern Time zone