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Training Catalog: Course Description

Graphic Course: Web Conference TrainingBorrower Communication and Solicitation - Part 1 Graphic

This 1-hour webinar is the first webinar in a two-part series that introduces Freddie Mac's Borrower Communication and Solicitation requirements in support of the Servicing Alignment Initiative. Part 1 discusses borrower contact and communication requirements. Collections and loss mitigation staff will learn about Freddie Mac's requirements for minimum collection efforts with delinquent borrowers, which include earlier and more frequent contact, collection techniques and achieving quality right party contact. This webinar includes updates to the requirements in response to the Consumer Financial Protection Bureau (CFPB) Mortgage Servicing final rules as related to contact and communication with delinquent borrowers.


Understand Freddie Mac's servicing requirements regarding contact and communications to delinquent borrowers for all foreclosure alternative solutions.

  • Borrower outreach and contact requirements
  • Minimum collection efforts
  • Enhanced definition for quality right party contact
  • EDR requirements for reporting quality right party contact
  • Alternatives to Foreclosure Evaluation Hierarchy and Pull-through Rate
  • Call Center performance standards and benchmarks

Session times show Eastern Time zone