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Training Catalog: Course Description

Graphic Course: Web Conference TrainingBorrower Communication and Solicitation - Part 2 Graphic

This 1.5-hour webinar is the second webinar in a two-part series that introduces Freddie Mac's Borrower Communication and Solicitation requirements in support of the Servicing Alignment Initiative. Part 2 discusses borrower solicitation requirements. Collections and loss mitigation staff will learn about Freddie Mac's requirements for soliciting delinquent borrowers for an alternative to foreclosure in an effort to resolve the mortgage delinquency. This webinar includes updates to the requirements in response to the Consumer Financial Protection Bureau (CFPB) Mortgage Servicing final rules as related to the solicitation of delinquent borrowers.


Understand Freddie Mac's servicing requirements regarding the solicitation of delinquent borrowers for a foreclosure prevention alternative.

  • Borrower solicitation process
  • Borrower Solicitation Package
  • Uniform Borrower Assistance Form 710
  • Alternatives to Foreclosure Evaluation Hierarchy and Pull-through Rate
  • Pre-foreclosure referral mortgage account review
  • Post-referral to foreclosure solicitation letter

Session times show Eastern Time zone