Training Catalog: Course Description

	Course:	Solving Default Challenges: Collections

	Description:
	This 14-minute Recorded Webinar, available 24/7, will provide an overview of default management-related challenges and best practices for collections. This is one in a series of recorded webinars designed to help your servicing staff that perform default management processes. You may participate in any one or all related Solving Default Management Servicing Challenges sessions listed below depending on your business needs: Collections Servicer Performance Profile Electronic Default Reporting (EDR) Foreclosure Timeline Management

	Prerequisites:
	This session is for approved Freddie Mac Servicers only Internet-connected computer with sound Refer to the Course Materials during the session

	Objectives:
	To enable participants to understand and recognize common default management servicing challenges in the area of collections.

	Topics:
	Achieving right-party contact Contacting high-risk borrowers Sending alternative to foreclosure letters Training collectors effectively Servicing technology tools and related resources Start Recorded Webinar Note: This recorded course is available 24/7. Click on 'Recorded Webinar' above to attend. Do not select the 'Course Availability' button below.