Training Catalog: Course Description

	Course:	Servicer Perf Profile - Default Management (Rec)

	Description:
	This 69-minute Recorded Webinar , available 24/7, will help you understand and use the default management portion of the Servicer Performance Profile (SPP) and how it can directly impact your organization's Freddie Mac Tier performance level. This informative session provides details that are especially useful to individuals who perform default management processes including customer service representatives, collections, loss mitigation and foreclosure staff.

	Prerequisites:
	This session is for employees of approved Freddie Mac Servicers only Internet-connected computer with sound Refer to the following during the session: Servicer Performance Profiles -Sections 1 and 4 Course Materials

	Objectives:
	Understand how your performance impacts the default management component of your Servicer Performance Profile, and learn ways to help your organization achieve and/or maintain a Tier 1 performance level.

	Topics:
	The SPP definition, purpose and background How to obtain, analyze and use the SPP report Understanding the components of the SPP - tiers, criteria, weights and measurements Allowable timeline credits Incentives and Awards Start Recorded Webinar Note: This recorded course is available 24/7. Click on 'Recorded Webinar' above to attend. Do not select the 'Course Availability' button below.