Systems and Customer Service Hours
Standard Hours of Operation
- Loan Prospector® system hours: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
- Selling system: 8 a.m. – 8 p.m. ET Monday – Friday and closed Saturday and Sunday
- Workout Prospector®: 7 a.m. – 11 p.m. ET Monday – Saturday; 9 a.m. – 11 p.m. Sunday
- All other Guarantor systems: 9 a.m. – 6 p.m. ET Monday – Friday and closed Saturday and Sunday
- All other Cash systems: 8:30 a.m. – 5 p.m. ET Monday – Friday and closed Saturday and Sunday
- Home Value Explorer® (HVE®): 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
- Customer Support:
- Freddie Mac Seller/Servicers: 8 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday (800-FREDDIE)
- Third-Party Originators: 10 a.m. – 7 p.m. ET, Monday – Friday and closed Saturday and Sunday (888-LPONWEB)
- Uniform Collateral Data Portal® (UCDP®) system hours:
- UCDP customer support (800-917-9291) hours are 9 a.m. – 8 p.m. ET, Monday – Friday
*All hours listed are Eastern Time.
2013 Holiday Schedule
|
Holiday
|
800-FREDDIE Customer Support
|
Loan Prospector
|
Selling System
Cash and Guarantor |
Servicing
|
Workout Prospector
|
| January 21 Martin Luther King Jr. Day |
Closed | Open | Closed | No principal or interest (P&I) accepted or posted due | Open |
| February 18 Presidents Day |
Open until 5 p.m. ET | Open | Cash closed, Guarantor open1 | No P&I accepted or posted due | Open |
| March 28 Day before Good Friday |
Open | Open | Cash transactions available until 2 p.m. ET | Normal reporting and remitting | Open |
| March 29 Good Friday |
Open until 5 p.m. ET | Open | Cash Desk Closed, Guarantor Open2 | Normal reporting and remitting | Open |
| March 31 Easter |
Closed | Closed | Closed | No P&I accepted or posted due | Open |
| May 24 | Open until 5 p.m. ET | Open | Cash transactions available until 2 p.m. ET | Normal reporting and remitting | Open |
| May 27 Memorial Day |
Closed | Open | Closed | No P&I accepted or posted due | Closed |
| July 3 | Open until 5 p.m. ET | Open | Open | Normal reporting and remitting | Open |
| July 4 Independence Day |
Closed | Open | Closed | No P&I accepted or posted due | Closed |
| September 2 Labor Day |
Closed | Open | Closed | No P&I accepted or posted due | Closed |
| October 14 Columbus Day |
Open until 5 p.m. ET | Open | Cash closed, Guarantor open1 | No P&I accepted or posted due | Open |
| November 11 Veterans Day |
Open until 5 p.m. ET | Open | Cash closed, Guarantor open1 | No P&I accepted or posted due | Open |
| November 27 | Open until 5 p.m. ET | Open | Open | Normal reporting and remitting | Open |
| November 28 Thanksgiving Day |
Closed | Closed | Closed | No P&I accepted or posted due | Closed |
| November 29 |
Open until 5 p.m. ET | Open | Cash transactions available until 2 p.m. ET | Normal reporting and remitting | Open |
| December 24 | Open until 3 p.m. ET | Open | Cash transactions available until 2 p.m. ET | Normal reporting and remitting | Open |
| December 25 Christmas Day |
Closed | Closed | Closed | No P&I accepted or posted due | Closed |
| December 31 |
Open until 5 p.m. ET | Open | Cash transactions available until 2 p.m. ET | Normal reporting and remitting | Open |
| January 1 New Year’s Day 2014 |
Closed | Closed | Closed | No P&I accepted or posted due | Closed |
Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.
2Open – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.