Systems and Customer Service Hours
Standard Hours of Operation
- Loan Prospector system hours. Loan Prospector Customer Service: 8 a.m. – 8 p.m., ET, Monday – Friday.
- Selling System and Selling System Customer Service: 8 a.m. – 8 p.m., ET, Monday – Friday
- Servicing Customer Service: 8 a.m. – 8 p.m., ET, Monday – Friday
- All other Guarantor systems and customer support: 9 a.m. – 6 p.m., ET, Monday – Friday
- All other Cash systems and customer support: 8:30 a.m. – 5 p.m., ET, Monday – Friday
2009 Holiday Schedule
|
Holiday
|
(800) FREDDIE Customer Service1
|
Loan Prospector®
|
Selling System
Cash and Guarantor |
Legacy Systems
Cash transactions through the Cash desk and Guarantor conversions through the Guarantor conversion line |
Servicing
|
| January 16 | Open | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| January 19 Martin Luther King Jr. Day |
Closed | Open | Closed | Closed | No principal or interest (P&I) accepted or posted due |
| February 13 | Open | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| February 16 Presidents Day |
Open | Open | Cash closed, Guarantor open3 | Closed | No P&I accepted or posted due |
| April 9 | Open | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| April 10 Good Friday |
Open | Open | Cash closed, Guarantor open | Cash closed, Guarantor open | Normal reporting and remitting |
| April 12 Easter |
Closed | Closed | Closed | Closed | No P&I accepted or posted due |
| May 22 | Open | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| May 25 Memorial Day |
Closed | Open | Closed | Closed | No P&I accepted or posted due |
| July 3 Independence Day (observed) |
Closed | Open | Closed2 | Closed2 | Normal reporting and remitting |
| September 7 Labor Day |
Closed | Open | Closed | Closed | No P&I accepted or posted due |
| October 12 Columbus Day |
Open | Open | Cash closed, Guarantor open3 | Closed | No P&I accepted or posted due |
| November 11 Veterans Day |
Open | Open | Cash closed, Guarantor open3 | Closed | No P&I accepted or posted due |
| November 26 Thanksgiving Day |
Closed | Closed | Closed | Closed | No P&I accepted or posted due |
| November 27 | Open until 5 p.m. ET | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| December 24 | Open until 3 p.m. ET | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| December 25 Christmas Day |
Closed | Closed | Closed | Closed | No P&I accepted or posted due |
| December 31 | Open until 5 p.m. ET | Open | Cash transactions available until 2 p.m. ET2 | Cash transactions available until 2 p.m. ET2 | Normal reporting and remitting |
| January 1 New Year’s Day 2010 |
Closed | Closed | Closed | Closed | No P&I accepted or posted due |
1 Standard hours of operation
2 Open as usual for funding and settlements.
3 Open – Open for conversions (contracting), but loan settlements and deliveries through all systems will be unavailable.