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Systems and Customer Service Hours

Standard Hours of Operation

  • Loan Prospector® system hours: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
  • Selling system: 8 a.m. – 8 p.m. ET Monday – Friday and closed Saturday and Sunday
  • Workout Prospector®: 7 a.m. – 11 p.m. ET Monday – Saturday; 9 a.m. – 11 p.m. Sunday
  • All other Guarantor systems: 9 a.m. – 6 p.m. ET Monday – Friday
  • All other Cash systems: 8:30 a.m. – 5 p.m. ET Monday – Friday
  • Customer Support:
    • Freddie Mac Seller/Servicers: 8 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday
    • Third-Party Orginators: 10 a.m. – 7 p.m. ET, Monday – Friday and closed Saturday and Sunday

*All hours listed are Eastern Time.


2012 Holiday Schedule

Holiday
800-FREDDIE Customer Support
Loan Prospector
Selling System
Cash and Guarantor
Servicing
Workout Prospector
January 16
Martin Luther
King Jr. Day
 
Closed Open Closed No principal or interest (P&I) accepted or posted due Open
February 20
Presidents Day 
Open Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
April 6
Good Friday 
Open Open Cash transactions available until 12 p.m. ET Normal reporting and remitting Open
April 8
Easter 
Closed Closed Closed No P&I accepted or posted due Open
May 25 Open Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
May 28
Memorial Day 
Closed Open Closed No P&I accepted or posted due Closed
July 4
Independence Day
Closed Open Closed No P&I accepted or posted due Closed
September 3
Labor Day 
Closed Open Closed No P&I accepted or posted due Closed
October 8
Columbus Day 
Open Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 12
Veterans Day
 
Open Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 21 Open until 5 p.m. ET Open Open Normal reporting and remitting Open
November 22
Thanksgiving Day 
Closed Closed Closed No P&I accepted or posted due Closed
November 23
Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 24 Open until 3 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 25
Christmas Day 
Closed Closed Closed No P&I accepted or posted due Closed
December 31
Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
January 1
New Year’s Day 2013
Closed Closed Closed No P&I accepted or posted due Closed

Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

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