Systems and Customer Service Hours

Standard Hours of Operation

Loan Prospector® system hours: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
Selling system: 8 a.m. – 8 p.m. ET Monday – Friday and closed Saturday and Sunday
Workout Prospector®: 7 a.m. – 11 p.m. ET Monday – Saturday; 9 a.m. – 11 p.m. Sunday
All other Guarantor systems: 9 a.m. – 6 p.m. ET Monday – Friday
All other Cash systems: 8:30 a.m. – 5 p.m. ET Monday – Friday
Customer Support:
- Freddie Mac Seller/Servicers: 8 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday
- Third-Party Orginators: 10 a.m. – 7 p.m. ET, Monday – Friday and closed Saturday and Sunday

*All hours listed are Eastern Time.

2012 Holiday Schedule

Holiday	800-FREDDIE Customer Support	Loan Prospector	Selling System Cash and Guarantor	Servicing	Workout Prospector
January 16 Martin Luther King Jr. Day	Closed	Open	Closed	No principal or interest (P&I) accepted or posted due	Open
February 20 Presidents Day	Open	Open	Cash closed, Guarantor open¹	No P&I accepted or posted due	Open
April 6 Good Friday	Open	Open	Cash transactions available until 12 p.m. ET	Normal reporting and remitting	Open
April 8 Easter	Closed	Closed	Closed	No P&I accepted or posted due	Open
May 25	Open	Open	Cash transactions available until 2 p.m. ET	Normal reporting and remitting	Open
May 28 Memorial Day	Closed	Open	Closed	No P&I accepted or posted due	Closed
July 4 Independence Day	Closed	Open	Closed	No P&I accepted or posted due	Closed
September 3 Labor Day	Closed	Open	Closed	No P&I accepted or posted due	Closed
October 8 Columbus Day	Open	Open	Cash closed, Guarantor open¹	No P&I accepted or posted due	Open
November 12 Veterans Day	Open	Open	Cash closed, Guarantor open¹	No P&I accepted or posted due	Open
November 21	Open until 5 p.m. ET	Open	Open	Normal reporting and remitting	Open
November 22 Thanksgiving Day	Closed	Closed	Closed	No P&I accepted or posted due	Closed
November 23	Open until 5 p.m. ET	Open	Cash transactions available until 2 p.m. ET	Normal reporting and remitting	Open
December 24	Open until 3 p.m. ET	Open	Cash transactions available until 2 p.m. ET	Normal reporting and remitting	Open
December 25 Christmas Day	Closed	Closed	Closed	No P&I accepted or posted due	Closed
December 31	Open until 5 p.m. ET	Open	Cash transactions available until 2 p.m. ET	Normal reporting and remitting	Open
January 1 New Year’s Day 2013	Closed	Closed	Closed	No P&I accepted or posted due	Closed

Notes: ¹Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.