Selling System Hours
Normal System Hours of Operations:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday business days
- Mandatory Contract Execution Availability:
8:30 a.m. – 5:00 p.m. ET, Monday through Friday business days
- Best Efforts Contract Execution Availability:
8:30 a.m. – 8:00 p.m. ET, Monday through Friday business days
- WAC ARM Cash Contract Execution Availability:
9:00 a.m. – 5:00 p.m. ET, Monday through Friday business days
- Guarantor and MultiLender Execution Availability:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday business days
2011 Selling System Holiday Operation Hours
The selling system's cash pricing functionality, including taking cash commitments, executing pair-offs, and pricing cash contracts follows the same holiday hours of operation as The Securities Industry and Financial Markets Association's calendar.
The 2011 holiday schedule is updated on a quarterly basis.
| Date | Selling System Operating Hours |
|---|---|
| Thursday, April 21 | Cash closed at 2 p.m.** |
|
Good Friday, April 22 |
Cash closed* |
|
Friday, May 27 |
Cash closed at 2 p.m.** |
|
Memorial Day, May 30 |
Closed |
|
Independence Day, July 4 |
Closed |
|
Labor Day, September 5 |
Closed |
*The selling system's cash pricing functionality, including taking cash commitments, executing pair-offs, and pricing cash contracts, will not be available. Non-pricing functions and Guarantor conversions will operate as usual. However, loan settlements will not be available. Customer service for the selling system will remain available during regular business hours.
**The selling system's cash pricing functionality, including taking cash commitments, executing pair-offs, and pricing cash contracts, will be available until 2 p.m. (ET). Non-pricing functions, funding and settlements, Guarantor conversions, and customer service for the selling system will remain available during regular business hours.
***Loan funding and settlements will be unavailable.
Customer Service:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday
Call (800) FREDDIE and follow the steps outlined below:
- Press 1 if you are a Freddie Mac Seller/Servicer
- Press 3 for Loan Delivery
- Enter your Seller/Servicer number