Selling System Hours
Normal System Hours of Operations:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday business days
- Mandatory Contract Execution Availability:
8:30 a.m. – 5:00 p.m. ET, Monday through Friday business days
- Best Efforts Contract Execution Availability:
8:30 a.m. – 8:00 p.m. ET, Monday through Friday business days
- WAC ARM Cash Contract Execution Availability:
9:00 a.m. – 5:00 p.m. ET, Monday through Friday business days
- Guarantor and MultiLender Execution Availability:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday business days
2012 Selling System Holiday Operation Hours
The selling system's cash pricing functionality, including taking cash commitments, executing pair-offs, and pricing cash contracts follows the same holiday hours of operation as The Securities Industry and Financial Markets Association's calendar. Review the selling system holiday operation hours.
Customer Service:
8:00 a.m. – 8:00 p.m. ET, Monday through Friday
Call (800) FREDDIE and follow the steps outlined below:
- Press 1 if you are a Freddie Mac Seller/Servicer
- Press 3 for Loan Delivery
- Enter your Seller/Servicer number