Servicing Technology Tools
Online Access to a Wide Range of Powerful Servicing Tools

As a Freddie Mac Servicer, you have a suite of robust servicing management applications at your fingertips, specifically developed to make servicing our loans easier and more profitable. We are committed to giving you the tools and technology you need to address and respond to the challenges that arise in an ever-changing mortgage market.

Servicer Benefits

Our online tools give you quick access to your Servicer Performance Profile and an online Form 104SF for servicing expense reimbursement. You'll also find a variety of web-based servicing applications that provide an integrated view of investor reporting and default management data. Our default management applications help you make well-informed decisions that are timely, objective and consistent, so you can work as effectively and efficiently as possible with defaulted borrowers.

• Our broad array of cutting-edge web-based applications addresses both investor accounting/reporting and default management.
• Investor Accounting Manager^SM expands your ability to reduce investor accounting and reporting errors, synchronize data files with ours, and monitor your cash position. With Investor Accounting Manager, you can access and download our loan data, receive reports online, create your own tailored reports, remit funds online, and obtain daily cash data.
• Default Reporting Manager^SM helps you manage your delinquent portfolio by letting you view, analyze and download EDR reports from your desktop. Monitor, validate and update your foreclosure sale reporting processes, with feedback on how to correct errors. Updated daily, these reports contain the most detailed information available.
• Timeline Manager^SM offers you a comprehensive and unique delinquency and foreclosure timeline management tool. You'll receive a distinctive "aging" report that highlights mortgages exceeding our timeline standards. This invaluable report contains loan-level detail on each mortgage past or approaching our time standards for each stage of the delinquent loan management process.
• Workout Manager® helps you spot instances where a workout has been unduly delayed and where your workout specialist might need more guidance to complete a workout arrangement. You can receive and view data daily, so you will have the most complete and up-to-date information at your fingertips—the same data files that we view. You can spot problems sooner and increase the probability of successful completion of a workout.
• Workout Prospector® enables you to analyze and deliver workouts, receive automatic property valuations, receive reports, and access specific loan information from our database.
• Expense Manager^SM simplifies the process of accessing expense data and answering questions about reimbursement requests. It provides you with daily electronic status reports and other detailed information about your Freddie Mac default management and reimbursement requests.
• REO Manager® gives you valuable information, in summary and in detail, about the status of your Freddie Mac real estate owned (REO) portfolio and about specific REO properties. You'll also find that REO Manager has data about mortgage insurance claims that are due and those that are past due.
• Incentive Manager^SM conveniently tracks your workout and foreclosure timeline incentive payments as they are earned or accrue over a calendar year.
• Our Servicer Performance Profile is a confidential report that details how well your performance meets our servicing guidelines. By proactively using the feedback in your profile, you can improve your performance and concentrate your resources on areas needing increased focus. Your Servicer Performance Profile also allows you to view and download loan-level data. We are alone in our industry in offering you this type of intensive performance data. You'll also find an online booklet Understanding and Using Your Servicer Performance Profiles.
• Our online Form 104SF, Statement of Loan, Workout, and REO Expenses and Income, lets you easily file and obtain reimbursement for expenses related to default management. Learn how to use the online Form 104SF by reviewing the online Understanding and Using Form 104SF.

Borrower Benefits

When you use our online servicing applications, borrowers benefit through servicing processes that are as efficient, effective and consistent as possible. Like our commitment to making affordable mortgage credit available in all communities at all times, Freddie Mac is committed to helping borrowers sustain homeownership and avoid preventable losses. One of the ways we deliver on that commitment is by developing cutting-edge management tools that enable you to work effectively and efficiently with defaulted borrowers. Our default management applications help you make well-informed decisions that are timely, objective, and consistent.

Learn More About Servicing Technology

• Call (800) FREDDIE
• Contact a Freddie Mac servicing representative
• Print a Servicing Technology Tools factsheet [PDF 195K]