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Reimbursement SystemEfficiently Process All of Your Expense Reimbursement Requests

As announced in our April 22 Single-Family Seller/Servicer Guide (Guide) Bulletin, to provide additional operational efficiency and enhance the customer claims processing experience, Freddie Mac introduced the new Reimbursement System. The web-based Reimbursement System will replace the current Online Reimbursement System and allow Servicers to more quickly and effectively obtain reimbursement for expenses related to default management.

We will contact Freddie Mac Servicers over the next several months to schedule their transition to the new Reimbursement System. Once all Online Reimbursement System users are moved to the new Reimbursement System, our current system will be retired; and the new system will become mandatory for all Freddie Mac Servicers. We will communicate additional requirements for using the new Reimbursement System in a future Guide Bulletin, which will also include updates to Guide Chapter 71, Reimbursement of Expenses.

Servicer Benefits

  • Real-time decisions on submitted claims
  • Improved access to the status of a submitted claim
  • The ability to electronically attach any required expense documentation to the claim

Key Features

  • Easy-to-navigate application
  • Customized work queues that are designed to include specific criteria that can be filtered and viewed
  • Tools that can help track default management expenses
  • File upload capabilities
  • Customized user maintenance

For More Information

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