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Tools and Incentives for Small- to Mid-Sized Servicers

We provide you with the technology and educational tools you need to service our mortgages effectively and profitably. And when you service our mortgages in a way that meets or exceeds our guidelines, you'll receive incentives for your performance.

Key Features

• Online and Web-based technology tools for investor accounting and reporting and default management
• Educational support
• Constructive quantitative feedback on your servicing performance
• Incentives for superior performance
• Support from our specialists

Technology Tools

Our servicing technology tools can help you streamline operations, retain customers, and improve your cash flow, data management, and workout rates. Our broad array of robust software and Web-based applications address both investor accounting and reporting and default management.

• Investor Accounting Manager^SM expands your ability to reduce investor accounting and reporting errors, synchronize data files with ours, and monitor your cash position. With Investor Accounting Manager, you can access and download our loan data, receive reports online, create your own tailored reports, remit funds online, and obtain daily cash data.
• Default Reporting Manager^SM helps you manage your delinquent portfolio by letting you view, analyze and download EDR reports from your desktop. Monitor, validate and update your foreclosure sale reporting processes, with feedback on how to correct errors. Updated daily, these reports contain the most detailed information available.
• Timeline Manager^SM offers you a comprehensive and unique delinquency and foreclosure timeline management tool. You'll receive a distinctive "aging" report that highlights mortgages exceeding our time line standards. This invaluable report contains loan-level detail on each mortgage past or approaching our time standards for each stage of the delinquent loan management process.
• EarlyIndicator® is the industry's premiere default scoring tool for prioritizing delinquencies and focusing resources where they are needed most. EarlyIndicator can help you reduce credit losses, improve the efficiency of delinquency management operations, and help borrowers avoid foreclosure. Servicers who use EarlyIndicator also tell us it has helped them reduce their total operating expenses.
• Workout Manager® helps you spot instances where a workout has been unduly delayed and where your workout specialist might need more guidance to complete a workout arrangement. You can receive and view data daily, so you will have the most complete and up-to-date information at your fingertips - the same data files that we view. You can spot problems sooner and increase the probability of successful completion of a workout.
• Workout Prospector® helps you spot instances where a workout has been unduly delayed and where your workout specialist might need more guidance to complete a workout arrangement. You can receive and view data daily, so you will have the most complete and up-to-date information at your fingertips the same data files that we view. You can spot problems sooner and increase the probability of successful completion of a workout.
• Expense Manager^SM simplifies the process of accessing expense data and answering questions about reimbursement requests. It provides you with daily electronic status reports and other detailed information about your Freddie Mac reimbursement requests.
• REO Manager^SM gives you valuable information, in summary and in detail, about the status of your REO portfolio and about specific REO properties. You'll also find that REO Manager has data about mortgage insurance claims that are due and those that are past due.
• Incentive Manager^SM conveniently tracks your workout incentive payments as they are earned over a calendar year.
• Remedy Manager^SM enables you to easily check the current status of your repurchase and indemnification requests, including the request reason, due date, days past due and more.
• Online Reimbursement System (Freddie Mac's Online 104SF/DC System), lets you easily file and request reimbursement for expenses related to default management.

Educational Tools

We know that the key to effective servicing is having knowledgeable and skilled staff. Our comprehensive educational programs and materials cover a wide array of key topics. You'll find our educational support in the form of instructor-led workshops, computer-based training, and online and print materials.

Feedback

Our Servicer Performance Profile is a report that details how well your performance meets our servicing guidelines. By proactively using the feedback in your Profile, you can improve your performance and concentrate your resources on areas of low performance. Your Servicer Performance Profile also allows you to view and download loan-level data. We are alone in our industry in offering you this type of intensive performance data.

Incentives

High-performing Servicers with small, seriously delinquent portfolios have the opportunity to achieve Tier One Gold – a designation designed for small- and mid-sized community-based Servicers who achieve Tier One scores on their Servicer Performance Profile. Tier One Gold recognition includes non-monetary waivers to be used toward Freddie Mac training and events. Servicers with larger portfolios may qualify for our Tier One Platinum award. And, meet the criteria for Tier One Gold, Tier One Platinum, or any combination of the two for four consecutive years with no material foreclosure timeline penalties and you will be included in our prestigious Hall of Fame.

Our Workout Incentive Program compensates you for superior workout performance. We pay you for eligible workouts, including loan modifications and repayment plans that result in a complete loan reinstatement or full mortgage payoff.

Support

Our knowledgeable specialists are ready to help you and will give you premier assistance with your servicing-related questions. And, our staff at (800) FREDDIE is standing by to answer any of your other business questions.

We also support your efforts to educate borrowers about preventing foreclosure. Our Avoiding Foreclosure Web pages offer comprehensive information, in English and Spanish, to help delinquent borrowers understand the options that may be available to them.

For More Information

• Call (800) FREDDIE.
• Visit the Servicing Technology Tools Web page.
• Contact a Freddie Mac servicing representative.
• Review the Tools and Incentives for Small- to Mid-Sized Servicers factsheet .