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Home Affordable Modification Program Information and Servicing RemindersMarch 30, 2009, Single-Family Advisory

Home Affordable Modification Program Activity Reporting

Our March 11 Single-Family Seller/Servicer Guide (Guide) Bulletin provided details about the Home Affordable Modification program, including program activity reporting requirements found in Section C65.11 of the Guide.

As a reminder, all Servicers are required to track key program activity data in a Microsoft® Excel spreadsheet which we provide, and submit the completed spreadsheet to Freddie Mac on a weekly basis. The spreadsheet should be submitted to us at HMPModificationTracking@freddiemac.com by 12 p.m. (ET) each Monday for the prior week's activity. In addition, for months in which the last Business Day of the month falls on a day other than a Friday, Servicers must provide two updates for the previous week: one for the activity for the previous week to month end and another for the activity for the new month.

The spreadsheet is available when you access a secure Home Affordable Modification program Web link on our Home Affordable Modification program Web page. You will need your Mortgage Servicing Products ID to access the secure Web page. Please refer to Chapter C65 of the Guide for more detailed information about HMP reporting requirements.

Have a Question about the Home Affordable Modification Program?

We've added two new resources to help you when implementing the Home Affordable Modification program:

• A frequently asked questions document that will be updated as needed.
• An e-mail box to submit your questions if your answer is not found on the frequently asked questions document. We will make every attempt to respond to your question within 48 hours.
• These new resources are available when you access a secure Home Affordable Modification program Web link on our Home Affordable Modification program Web page. You will need your Mortgage Servicing Products ID to access the secure Web page. (If you do not have an ID, please visit our Servicing Applications Sign Up Form Web page to submit a request to receive one.)

For more information about the Home Affordable Modification program:

• Review the March 11, 2009, Guide Bulletin.
• Visit Freddie Mac's Home Affordable Modification program Web page.
• Visit our Learning Center for additional educational resources on the Home Affordable Modification program. Please note that training dates and times will be posted in the near future.
• Review information for consumers about the federal Making Home Affordable program on the U.S. Department of Treasury's Web page.

Important Servicing Reminders

• Our REO Rental initiative is now up and running and our temporary suspension of evictions will expire Wednesday, April 1.
• In addition, our temporary policy announced on July 31, 2008, for reimbursement to Servicers for borrower outreach methods expires Tuesday, March 31. According to those requirements, Servicers must submit requests for reimbursement of the door hanging service and door knocking service expenses within 60 days of the date the service was performed and all requests must be received no later than May 29, 2009.