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Online Password Reset Capability Makes It Easier to Do Business with Freddie Mac

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For Freddie Mac business applications that require a user ID and password, you can use the self-service password reset tool to manage your personal information and password at any time – so you no longer need to contact Freddie Mac Customer Support Contact Center (800-FREDDIE).

Get Started Today

To use the password reset capability, you’ll first need to create your user profile. Here’s how:

  • Click here or visit a Single-Family business application homepage and click "Update your profile."
  • Enter your user ID and password.
  • Establish five security questions for user verification.

If you have multiple user IDs, this process should be completed for each of them. However, you can use the same password and security questions for each of the IDs.

New Capabilities

Once you’ve created your user profile, you’ll be able to easily and securely manage all activities related to your password online, including:

  • Updating personal information and security questions.
  • Changing an existing password.
  • Resetting a forgotten password.
  • Retrieving a forgotten user ID.

We're continually evolving our suite of tools to support your business needs and are committed to providing you with the resources you need to make it easier to do business with us in today's housing market.

For More Information

Please note:

  • Certain Single-Family business services and applications do not support these new capabilities, including the Freddie Mac Reimbursement System, BPO Direct®, HomeSteps®, Global Payments, Inc. payment service, and joint government-sponsored enterprise applications. You must use existing password reset processes for these applications.
  • These online capabilities were developed using Internet Explorer 11. If you encounter any compatibility issues with other versions of Internet Explorer, please click on the “Compatibility View” button located on the address bar.

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