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In the Spotlight

October 27, 2017

In the Spotlight

Many homeowners, potential homebuyers and sellers are dealing with loss and devastation in the aftermath of recent natural disasters. Affirm your role as trusted advisor and help clients by offering resources and advice during this tough time.

When Disaster Strikes: Help Clients Find Relief

The impact of the country’s recent natural disasters is widespread. You may have a variety of clients who have been affected to varying degrees – from light damage to large scale loss. Homeowners, homebuyers and sellers alike face some tough situations in the aftermath.

Health and safety are always the top priority. From there, you can affirm your role as a trusted advisor and help guide clients towards relief.

Here are some things you can do to make a difference:

Learn about disaster relief
Take this self-paced webinar so you can advise clients in need.

Speak with your clients as soon as possible
After a disaster hits, reach out to your clients as soon as possible and check in often. We've put together some frequently asked questions to use as a guide for conversations.

Comb through documents thoroughly
Review the purchase agreement, as most have provisions addressing damages that occur to the property prior to closing. Help clients review insurance documents so they may begin filing claims. For details on the National Flood Insurance Program (NFIP) claims process, visit File Your Claim on

Stay informed on relief options
Freddie Mac's mortgage relief options are available to homeowners with homes in FEMA-declared Major Disaster Areas.

Point clients to helpful resources
Check out our 2017 Help blog series and mortgage help flyer.


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