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Single-Family News Center

Customer Support Hours

Customer Support Extended Hours Begin July 1

We're extending our Customer Support hours to 8:00 a.m. - 9:00 p.m. ET beginning July 1, 2015, to assist Seller/Servicers and Third-Party Originators with Loan Prospector® and underwriting guideline scenarios.

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Reminder & Notices

Freddie Mac Updates Fraud Mitigation Best Practices
The Freddie Mac Financial Fraud Investigation Unit (FFIU) has updated and posted online its comprehensive Single-Family mortgage fraud mitigation best practices document.

Historical Guide Snapshots (PDFs)
Check out the historical snapshots of our Single-Family Seller/Servicer Guide, which capture the Guide requirements as of a specific date, in easy-to-use PDF format.

Freddie Mac's Schedule for Systems and Customer Support

The information found in the Single-Family News Center is not a replacement or substitute for information found in the Single-Family Seller/Servicer Guide and/or the terms of your Master Agreement and/or Master Commitment.

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