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New Self-Service Password Reset Capability for Single-Family Business Applications

February 24, 2014

Today we implemented a new online password reset capability for Single-Family business applications that require a user ID and password. This self-service solution provides increased security and makes doing business with us easier.

Create Your User Profile

To use the password reset capability, you’ll first need to create your user profile. Here’s how:

  • Click here or visit a Single-Family business application homepage and click “Update your profile.”
  • Enter your user ID and password.
  • Provide or validate basic contact information, including your name, email address, and phone number.
  • Establish three security questions for user verification.

If you have multiple user IDs, this process should be completed for each of them. However, you can use the same password and security questions for each of the IDs.

You’re encouraged to create your user profile as soon as possible. In an upcoming communication, we will announce a mandatory adoption date when all users must establish a user profile before they can access any Single-Family business application.

New Capabilities

Once you’ve created your user profile, you’ll be able to:

  • Update your personal information and security questions.
  • Change an existing password.
  • Reset a forgotten password.
  • Retrieve a forgotten user ID.

This self-service solution allows you to manage your personal information and password for Single-Family business applications at any time. You no longer have to contact Freddie Mac Customer Support (800-FREDDIE) during normal operating hours.

Please note: Certain Single-Family business services and applications do not support these new capabilities, including the Freddie Mac Reimbursement System, BPO Direct®, HomeSteps®, Global Payments, Inc. payment service, and joint government-sponsored enterprise applications. Please continue to use existing password reset processes for these applications.

Internet Explorer 9 Compatibility

These online capabilities were developed using Internet Explorer 9. If you encounter any compatibility issues with other versions of Internet Explorer, please click on the “Compatibility View” button located on the address bar. Please work with your IT department if you continue to experience any issues.

Training and Resources

View our User Profile and Password Reset Tutorial to learn more about this new self-service solution.

For More Information

If you have questions, please contact 800-FREDDIE and select Option “1” for Password Reset assistance.

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