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Upcoming Servicer Performance Profile Changes

October 11, 2017

On October 31, we're making big improvements to your Servicer Performance Profile. The redesigned profile will combine your Manager Series reports and your Servicer Success Scorecard (Scorecard) into one holistic experience – making it easier to monitor and manage your performance.

Here's a few things that need to happen first:

Upcoming Changes
October 14 – 30 No new users may be added, including requests for new subservicer IDs.
October 26 – 31 Scorecard becomes unavailable (26th 8:00 p.m. – 31st 9:00 a.m. ET).
Please make sure you pull any reports/data you need before this date.
October 28 Legacy Manager Series retired. Please make sure you pull any reports/data you need before this date.
Users who only have access to Manager Series will receive a new user ID allowing access to both Manager Series and the Scorecard.  We'll email you instructions on how to set up your user profile.
October 31 New and improved profile launches! Login using your Global Family ID.

After logging in on October 31, you may be asked to update your user profile by setting up security questions. This is a one-time process for security purposes.

Log-in: One and Done

All users will log in using the ID associated with their Global Family, including users who currently use multiple IDs to access data for multiple families or multiple servicing relationships.

For example, if you're a Servicing Agent and subservice loans for multiple Master Servicers, you'll only sign in once to retrieve data for each of those relationships. The new homepage will provide access to all your relevant Scorecards (Master, Interim, Subservicing) and corresponding Manager Series reports.

For More Information

  • Contact your Freddie Mac representative.

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