Important information on servicing Balloon/Reset mortgages

We’ve added a new e-mail box and fax number so you can easily contact us with your questions, problems, and reset requests regarding Balloon/Reset mortgages. You can also transmit the necessary documents to resolve any Balloon/Reset mortgage issues. Send your queries, concerns and documents to:

• E-mail address: Balloon_Loans@freddiemac.com
• Fax number: (571) 382-4888

Educational resources on servicing Balloon/Reset mortgages

Take advantage of all the Balloon/Reset mortgage educational resources available to you through the Freddie Mac Learning Center:

• Visit the Servicing Balloon/Reset resource page to easily view or download the 2007 Due Date Calendar for Monthly Reporting and Remitting, Balloon/Reset Best Practices, and FAQs, as well as additional training opportunities and resources. 
• Participate in a variety of web conferences sessions, including:
  • Servicing Balloon/Reset Mortgages.  Familiarize yourself with Balloon/Reset Mortgages and gain an understanding about servicing requirements throughout the loan's lifecycle.
  • Servicing Balloon/Reset Mortgages for the Beginner. Gain a basic understanding about how to process modifications and extensions for maturing Balloon/Reset mortgages.

Balloon/Reset mortgage reporting through MIDANET®

If you do not have access to your Balloon/Reset mortgage reports through MIDANET, please refer to the instructions below:

• Go to the main menu in MIDANET
• Enter 5, 1, and 1 to get to the 'View System Configuration' screen
• Retrieve your site number, which is the number after 'Prod Site. Dat'
• Contact (800) FREDDIE
• Instruct (800) FREDDIE that you need the 'Balloon Report Setup' functionality 

You should have access to your Balloon/Reset reports in MIDANET within 48 hours. If you do not have access after 48 hours please contact (800) FREDDIE.

More detailed reporting information can be found in our Servicing Maturing Balloon/Reset Mortgages manual on the Learning Center.  Please note you will need your Mortgage Servicing Products ID and password to access these materials.