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What's New
Recent Guide Updates
Originate and Underwrite Loans
Service Loans
Important Reminders
Valuable Tools, Resources and Training
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Final reminder: GoldWorks® retirement November 30
On Sunday, November 30, 2008, the private Freddie Mac GoldWorks® network managed by AT&T will be retired. To ensure Sellers and Servicers are prepared for the GoldWorks retirement, please read this important information:
- You must submit a request to disconnect from the GoldWorks network by November 15 by completing the online GoldWorks Disconnection Request form.
- We estimate that GoldWorks disconnection requests will be processed internally within two weeks of the submission date. However, you may need to make special arrangements with AT&T to complete your disconnection and return equipment. If this occurs, a disconnection request may take additional time to process.
- Your GoldWorks bill will stop within 30 days of your GoldWorks Disconnection Request form being processed. You will continue to be billed for GoldWorks fees and charges until your disconnection request is processed.
- Once you complete the online GoldWorks Disconnection Request form, the network provider, AT&T, will contact you or the contact name(s) listed on the disconnection request form, to make arrangements to return leased equipment.
- We will continue to assess finance charges on any past due amounts for GoldWorks charges regardless of when GoldWorks is disconnected.
- You may receive a prorated or partial bill if the GoldWorks network is disconnected in the middle of a billing cycle.
- Contact (800) FREDDIE to check your disconnection status, or if you have any questions or need assistance.
Please remember servicing business applications previously located on the GoldWorks network can be found on FreddieMac.com. All Freddie Mac Servicers can visit our Servicing Technology Tools Web page, and use their current user ID and password to access the following servicing business applications:
- Default Reporting ManagerSM
- Expense ManagerSM
- Incentive ManagerSM
- Investor Accounting ManagerSM (including CashWeb and Global Payment Inc.)
- Remedy ManagerSM
- REO Manager®
- Timeline ManagerSM
- Workout Manager®
- Workout Prospector®
- Servicer Performance Profile
- Online Reimbursement System (Freddie Mac’s online 104SF/104DC System)
If you're not currently using these tools, setup information is available on the Servicing Technology Tools Web page or you can contact (800) FREDDIE for more information. In addition, if you need a “refresher” or would like to learn more on how to use these tools and resources please visit the Servicing section of the Freddie Mac Learning Center for best practice guides, webinars, and upcoming training events.
For more information on the GoldWorks retirement process, please read the August 2008 Single-Family News article.
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