Single-Family News Center: Servicing
Servicers Help 1 Million Borrowers
Together, Freddie Mac and our Servicers supported the nation’s housing market recovery by optimizing borrower outcomes.
Guide Bulletin 2014-25 Announces MyCity Modification Expansion
December 18, 2014 - Read today's Guide Bulletin and find out about the expansion of the Freddie Mac MyCity Modification to include Cook County, Illinois.
Guide Bulletin 2014-24 Announces New Representation and Warranty Tracking Application and Other Requirement Updates
December 15, 2014 - Guide Bulletin 2014-24 introduces Freddie Mac Loan Coverage AdvisorSM and provides information on how Seller/Servicers can obtain access to this new application. The Bulletin also announces other important requirement changes.
Holiday Eviction Suspension
December 09, 2014 - Freddie Mac is temporarily suspending all scheduled eviction lockouts between December 17, 2014 and January 2, 2015.
Guide Bulletin 2014-23 Announces Time-Saving Additions and Revisions
December 08, 2014 - Read today's Guide Bulletin and find out about servicing requirement updates to improve our processes and response times.
Updated Guide Bulletin 2014-19 and Scorecard Preview
December 02, 2014 - We reissued Guide Bulletin 2014-19 with corrections to certain Freddie Mac Servicer Success Scorecard calculations and we are reminding Servicers about the upcoming Scorecard preview.
Guide Bulletin 2014-21: Updates to the Selling Representation and Warranty Framework Life-of-Loan Exclusions
November 20, 2014 - We're enhancing the life-of-loan representation and warranties under the selling representation and warranty framework. The enhancements are detailed in Guide Bulletin 2014-21.
Guide Bulletin 2014-20 Announces Several Servicing Requirement Updates
November 17, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that make doing business with us easier.
Guide Bulletin 2014-19 Announces Changes to Scorecard and Foreclosure Timelines
November 14, 2014 - Guide Bulletin 2014-19 announces changes for the Freddie Mac Servicer Success Scorecard and Foreclosure Timelines.
Reminder to Notify Freddie Mac of Organizational Changes
October 28, 2014 - Today we published an Industry Letter to remind all our customers about our requirements to notify Freddie Mac if your company is undergoing ownership or organizational changes.
Introducing the New Freddie Mac Default Fee Appeal System
October 27, 2014 - The new Default Fee Appeal System automates the appeals process and provides greater clarity, transparency and communication between Servicers and Freddie Mac for appeals.
Servicers Help More Than One Million Borrowers
October 16, 2014 - Together, Freddie Mac and our Servicers supported the nation’s housing market recovery by optimizing borrower outcomes, which means working to find the best possible solutions for struggling homeowners.
Building a Better Workout Prospector through Collaboration
October 07, 2014 - We recently launched the new and improved Workout Prospector®. These enhancements could not have been successfully implemented without your help.
Servicing Updates Announced in Guide Bulletin 2014-17
October 01, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that we made with you and your borrowers in mind.
Modifications Are Easier With Requirement Updates in Guide Bulletin 2014-16
September 15, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that we made based on your feedback and our ongoing effort to create more efficient and effective policies.
New White House Servicemembers Civil Relief Act (SCRA) initiative
August 26, 2014 - Today the White House announced a new Servicemembers Civil Relief Act (SCRA) initiative, created so service members can maximize all of the protections under SCRA, including the 6% interest rate cap.
Checkout the New and Improved Workout Prospector
August 25, 2014 - We've made several important enhancements to Workout Prospector® based on Servicer feedback.
Reminder about Mortgages with PACE Obligations
August 20, 2014 - We are reminding Seller/Servicers that mortgages with Property Assessed Clean Energy (PACE) and PACE-like obligations that provide for first-lien priority are not eligible for sale to Freddie Mac.
Guide Bulletin 2014-15: Updates Align with Industry Regulations and Practices
August 14, 2014 - Bulletin 2014-15 announces selling and servicing updates to align with industry regulations and practices, including requirements for reporting anti-money laundering noncompliance and Suspicious Activity.
Information about the New Selling Representation and Warranty Relief Date Report
August 12, 2014 - If you have mortgages that obtained selling representation and warranty relief between February and July 2014, your organization will receive a report by mid-September.
Servicers Required to Take Action Based on Termination of DRLS Law Firms
August 12, 2014 - Servicers with existing Freddie Mac Default Legal Matters at terminated law firms (see article for list) must take immediate steps to secure and transfer them to new law firm (s) on or before October 12, 2014.
Reminder & Notices
Historical Guide Snapshots (PDFs)
Check out the historical snapshots of our Single-Family Seller/Servicer Guide, which capture the Guide requirements as of a specific date, in easy-to-use PDF format.
The information found in the Single-Family News Center is not a replacement or substitute for information found in the Single-Family Seller/Servicer Guide and/or the terms of your Master Agreement and/or Master Commitment.