Single-Family News Center: Servicing
Customer Support Extended Hours Begin July 1
We're extending our Customer Support hours to 8:00 a.m. - 9:00 p.m. ET beginning July 1, 2015, to assist Seller/Servicers and Third-Party Originators with Loan Prospector® and underwriting guideline scenarios.
Recent Updates to our Guide and Bulletins
August 13, 2015 - Based on your feedback, we've recently incorporated enhancements to the Single-Family Seller/Servicer Guide and Guide Bulletins.
Important News and Updates in Guide Bulletin 2015-14
August 12, 2015 - In Guide Bulletin 2015-14, we’re announcing a new automated settlement process and updating Seller/Servicer requirements.
Single Sign-On and Other Enhancements for Servicer Performance Profile
August 07, 2015 - To make doing business with us easier, we’ve made several updates to the Freddie Mac Servicer Performance Profile, including single sign-on functionality.
Check Out Our Newly Updated Investor Reporting Web Page
July 16, 2015 - We've updated our Web page with information, management tools and training that make it easier than ever for you to improve investor reporting accuracy.
Guide Bulletin 2015-11 Updates Servicing Requirements
July 08, 2015 - Read today's Guide Bulletin for details on borrower solicitation and effective date changes.
Guide Bulletin 2015-10 Supports TRID Rule
June 30, 2015 - We're helping you prepare for when the Consumer Financial Protection Bureau puts into effect its final rule, the TILA-RESPA Integrated Mortgage Disclosure (the “TRID Rule”). In advance of the effectiveness date, we're making updates to Guide terminology now regarding new disclosure forms required under the rule with respect to settlement-related disclosures.
Register for the Freddie Mac Default Campus in Dallas, Texas
June 26, 2015 - On August 4-5, 2015, we’re offering two workshops focused on helping you effectively manage your delinquent and default portfolio.
Visit the New Single Security and CSP Web Page and Subscribe to Email Notifications
June 22, 2015 - Check out our new Freddie Mac Single Security and Common Securitization Platform (CSP) Web page that features the latest news, upcoming events and FAQs. And, sign up for email notifications on all new Single Security and CSP developments.
Save Time, Save Money - More Options with Guide Bulletin 2015-9
June 15, 2015 - In Guide Bulletin 2015-9, we’re announcing requirement changes that help save you time, money, and extend modification options for your borrowers.
IRS Rejection Messages Are a Reminder to Look Out for Fraud Red Flags
June 11, 2015 - We’re reminding Seller/Servicers who receive IRS Form 4506-T rejection messages to treat these red flags as seriously as they would any other fraud red flag.
Freddie Mac Disaster Relief Policies
June 04, 2015 - We're asking Freddie Mac Sellers and Servicers to be responsive to requests for assistance from borrowers affected by recent disasters, including the Texas and Oklahoma storms. Refresh your knowledge of our disaster-relief policies.
Guide Bulletin 2015-8 Updates Seller Servicer Financial and Operational Eligibility
May 20, 2015 - In Guide Bulletin 2015-8, we’re revising Seller/Servicer financial eligibility requirements and providing additional guidance for Servicer operational requirements.
Vacation Plans? Stay Connected to the Latest Single-Family News
May 19, 2015 - The Single-Family Week in Review provides you with a summary of the previous week’s Single-Family news and announcements every Monday morning.
FHFA Releases an Update on the Development of the Single Security
May 15, 2015 - The Federal Housing Finance Agency released an update which details progress on the single mortgage-backed security that would be issued by Fannie Mae or Freddie Mac.
Stay Vigilant About Fraud as the Housing Market Springs Forward
April 30, 2015 - We're encouraging Sellers and Servicers to continue watching out for fraud even though there's good news about market demand, interest rates, and the mortgage industry.
Updates to Compensatory Fee Processes
April 27, 2015 - We're announcing several enhancements to our compensatory fee billing and appeals processes.
Guide Bulletin 2015-5 Updates Servicing Requirements and Announces New Credit Risk Transfer Initiative
April 15, 2015 - In Guide Bulletin 2015-5, we’re updating several servicing requirements to help make doing business with us easier and announcing a new credit risk transfer initiative.
Modification Updates Announced in Guide Bulletin 2015-3
March 17, 2015 - We announced changes that enhance our modification options and expand borrower eligibility using our loss mitigation toolkit.
January 2015 Performance Data Now Available in Scorecard
March 06, 2015 - Your January 2015 performance data is now available in your Freddie Mac Servicer Success Scorecard via the Servicer Performance Profile.
Final Distribution of Selling Representation and Warranty Relief Date Report
March 04, 2015 - March will be the last month we email the Selling Representation and Warranty Relief Date Report to Seller/Servicers. You can easily pull this report at any time from Freddie Mac Loan Coverage AdvisorSM.
Reminder & Notices
Freddie Mac Updates Fraud Mitigation Best Practices
The Freddie Mac Financial Fraud Investigation Unit (FFIU) has updated and posted online its comprehensive Single-Family mortgage fraud mitigation best practices document.
Historical Guide Snapshots (PDFs)
Check out the historical snapshots of our Single-Family Seller/Servicer Guide, which capture the Guide requirements as of a specific date, in easy-to-use PDF format.
The information found in the Single-Family News Center is not a replacement or substitute for information found in the Single-Family Seller/Servicer Guide and/or the terms of your Master Agreement and/or Master Commitment.