Single-Family News Center: Servicing

Workout Prospector Updated for New Standard Modification Interest Rate Requirements
May 21, 2012 - Learn more about the additional technology support now available in Workout Prospector® that will help you evaluate borrowers using the Freddie Mac Standard Modification interest rate.

Flyer on HFA Mortgage Assistance Programs Available for Homeowners
May 18, 2012 - Learn more about this new resource that can aid your work with struggling homeowners who reside in states hardest hit by the housing crisis. It explains additional mortgage help that may be available to them from their state's Housing Finance Agency (HFA) through Treasury’s Hardest Hit Fund.

Reporting Mortgage Fraud Plays a Key Role in Prevention Efforts
May 09, 2012 - Protecting your servicing organization from mortgage fraud can be a daunting task. To help, make sure to read about the importance of not only identifying, but reporting fraud or possible fraud regarding Freddie Mac loans directly to us.

The Servicer Success Scorecard Web Site is Unavailable
May 04, 2012 - The Freddie Mac Servicer Performance Profile and Servicer Success Scorecard web site is experiencing technical difficulties which prevent Servicers from logging into their Scorecard.

Your Scorecard Now Provides Loan Detail Reports
May 01, 2012 - You may now download loan detail reports for five default management performance criteria on your Servicer Success Scorecard.

The BRP Monthly Progress Report is Now Available; Compensatory Fee Reports Enhanced
April 24, 2012 - You may now retrieve the Borrower Response Package (BRP) Monthly Progress Report and also see approved waivers and appeals listed in compensatory fee analysis reports.

Guide Bulletin 2012-10 Expands and Adjusts Available Loss Mitigation Options
April 23, 2012 - To further support your efforts to help at-risk borrowers avoid foreclosure, we are updating certain loss mitigation requirements to offer greater precision in the options available to help struggling homeowners.

Use Updated Seller/Servicer Forms Beginning April 23
April 17, 2012 - Sellers are reminded of updates to Form 16SF, Annual Eligibility Certification Report, and Form 1107SF, Seller/Servicer Change Notification, effective April 23, 2012, as announced in Guide Bulletin 2012-8.

Guide Bulletin 2012-9 Introduces Communication Time Lines for Short Sales
April 17, 2012 - Make sure you are aware of clarifications to existing requirements and a new uniform set of minimum response time frames for working with struggling homeowners who are eligible for Home Affordable Foreclosure Alternative (HAFA) Short Sales and Freddie Mac short sales.

Your Servicer Success Scorecard Has Been Enhanced
April 02, 2012 - Read about several changes to your Freddie Mac Servicer Success Scorecard and the Servicer Performance Profile website.

New HAMP Mod Trial Tracking Report Now Available
April 02, 2012 - Read about the new HAMP Mod Trial Tracking Report that will help you monitor electronic default reporting for the Home Affordable Modification program.

Servicer Success Scorecard Enhancements Are Coming
March 27, 2012 - You will see enhancements to your Servicer Success Scorecard and the Servicer Performance Profile website in the near future.

Servicer Guidance for Replacement of National Median Cost of Funds Index
March 27, 2012 - Servicers that service adjustable-rate mortgages with the retired National Monthly Median Cost of Funds Index should use the Federal Cost of Funds Index.

Revised Seller/Servicer Eligibility Requirements Take Effect in June
March 20, 2012 - All Freddie Mac Seller/Servicers must meet and maintain new acceptable net worth requirements beginning June 30, 2012.

Bulletin Announces Servicer Success Rewards and Remedies
March 13, 2012 - Read about Freddie Mac Servicer Success Rewards and Remedies, a component of the Servicer Success Program. We are also announcing modifications to default management performance criteria, the importance of Servicer Success File Reviews, and revisions to REO rollback requirements.

Freddie Mac Extends HAMP and HAFA Through 2013
March 09, 2012 - Freddie Mac will extend the Home Affordable Modification program (HAMP) and Home Affordable Foreclosure Alternatives (HAFA) initiative to December 31, 2013.

Important Upcoming Servicing Operational Changes
February 27, 2012 - Make sure you are aware of servicing changes that affect your data submission processes and tracking of your servicing performance. These changes include information on the Servicer Success Scorecard and the Servicer Performance Profile website, new reports, and other servicing operational updates.

Guide Bulletin 2012-5 Updates Chicago Ordinance and Other Loss Mitigation Requirements
February 15, 2012 - With Guide Bulletin 2012-5, we are publishing the requirements for payment and expenses related to the City of Chicago, IL, Vacant Property Ordinance. We are also announcing various updates to our loss mitigation requirements.

Mortgage Payment Forbearance for Unemployed Borrowers
January 06, 2012 - Learn more about our two additional solutions to help unemployed borrowers avoid foreclosure: short-term unemployment forbearance and extended unemployment forbearance.

Additional Data for Analyzing Foreclosure Time Line Compensatory Fees
January 05, 2012 - Learn about additional loan-level detail being added to compensatory fee analysis reports in Default Reporting Manager^SM.