Single-Family News Center: Servicing
Servicers Help 1 Million Borrowers
Together, Freddie Mac and our Servicers supported the nation’s housing market recovery by optimizing borrower outcomes.
Reminder to Notify Freddie Mac of Organizational Changes
October 28, 2014 - Today we published an Industry Letter to remind all our customers about our requirements to notify Freddie Mac if your company is undergoing ownership or organizational changes.
Introducing the New Freddie Mac Default Fee Appeal System
October 27, 2014 - The new Default Fee Appeal System automates the appeals process and provides greater clarity, transparency and communication between Servicers and Freddie Mac for appeals.
Servicers Help More Than One Million Borrowers
October 16, 2014 - Together, Freddie Mac and our Servicers supported the nation’s housing market recovery by optimizing borrower outcomes, which means working to find the best possible solutions for struggling homeowners.
Building a Better Workout Prospector through Collaboration
October 07, 2014 - We recently launched the new and improved Workout Prospector®. These enhancements could not have been successfully implemented without your help.
Servicing Updates Announced in Guide Bulletin 2014-17
October 01, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that we made with you and your borrowers in mind.
Modifications Are Easier With Requirement Updates in Guide Bulletin 2014-16
September 15, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that we made based on your feedback and our ongoing effort to create more efficient and effective policies.
New White House Servicemembers Civil Relief Act (SCRA) initiative
August 26, 2014 - Today the White House announced a new Servicemembers Civil Relief Act (SCRA) initiative, created so service members can maximize all of the protections under SCRA, including the 6% interest rate cap.
Checkout the New and Improved Workout Prospector
August 25, 2014 - We've made several important enhancements to Workout Prospector® based on Servicer feedback.
Reminder about Mortgages with PACE Obligations
August 20, 2014 - We are reminding Seller/Servicers that mortgages with Property Assessed Clean Energy (PACE) and PACE-like obligations that provide for first-lien priority are not eligible for sale to Freddie Mac.
Guide Bulletin 2014-15: Updates Align with Industry Regulations and Practices
August 14, 2014 - Bulletin 2014-15 announces selling and servicing updates to align with industry regulations and practices, including requirements for reporting anti-money laundering noncompliance and Suspicious Activity.
Information about the New Selling Representation and Warranty Relief Date Report
August 12, 2014 - If you have mortgages that obtained selling representation and warranty relief between February and July 2014, your organization will receive a report by mid-September.
Servicers Required to Take Action Based on Termination of DRLS Law Firms
August 12, 2014 - Servicers with existing Freddie Mac Default Legal Matters at terminated law firms (see article for list) must take immediate steps to secure and transfer them to new law firm (s) on or before October 12, 2014.
Several Servicing Requirement Changes Announced in Guide Bulletin 2014-14
July 15, 2014 - Read today's Guide Bulletin to learn about servicing requirement changes that will help make doing business with us easier, including enhancements to Workout Prospector®.
Version 2 of the Representation and Warranty Framework Effective July 1
June 26, 2014 - Beginning next month, mortgages you deliver to Freddie Mac will be covered by the enhanced version of the selling representation and warranty framework.
Quick Tips Video Highlights Single-Family Seller/Servicer Guide Features
June 25, 2014 - Check out our new "Quick Tips for Single-Family Seller/Servicer Guide Features" video to see how you can quickly and easily identify and track changes in our Single-Family Seller/Servicer Guide (Guide).
Implementation of New Mortgage Insurance Master Policies
June 24, 2014 - Guide Bulletin 2014-13 provides the implementation details of the new mortgage insurance master policies.
Updates to ARMs, MERS, Fraud Prevention, and more in Guide Bulletin 2014-12
June 19, 2014 - We're announcing several selling and servicing requirement updates that may impact the way you do business with Freddie Mac.
Guide Bulletin 2014-11 Introduces the MyCity Modification
June 18, 2014 - Read today's Guide Bulletin to learn about the MyCity Modification, a temporary offering within the city of Detroit, Michigan, to assist struggling homeowners by providing a loan modification option that may offer significant payment relief.
Updates to Short Sales and DILs in Guide Bulletin 2014-10
June 03, 2014 - Read today's Guide Bulletin to learn about updates we made to provide Servicers with more guidance and efficiency in the areas of fraud prevention, eligibility for service members, and borrower communications.
Guide Bulletin 2014-9 Announces Updates to Servicing Requirements
May 15, 2014 - Read today's Guide Bulletin to learn about updates to foreclosure requirements, the Freddie Mac Reimbursement System, and important servicing reminders.
Reminder & Notices
Historical Guide Snapshots (PDFs)
Check out the historical snapshots of our Single-Family Seller/Servicer Guide, which capture the Guide requirements as of a specific date, in easy-to-use PDF format. (Updated June 24, 2014)
The information found in the Single-Family News Center is not a replacement or substitute for information found in the Single-Family Seller/Servicer Guide and/or the terms of your Master Agreement and/or Master Commitment.