Single-Family News Center: Servicing

Updates to Condominium Delivery Fee, Relief Refinance Mortgages and Asset Documentation Announced in Bulletin 2013-18
September 24, 2013 - Review Guide Bulletin 2013-18 for selling and servicing updates including the elimination of the California condominium delivery fee, revised requirements for fraud training and reporting, asset documentation and underwriting borrowers on temporary leave. The Bulletin also announces changes to Relief Refinance Mortgage eligibility requirements.

A Message From Dave Lowman, Executive Vice President, Single-Family Business
September 23, 2013 - We won't be satisfied until all of our customers are experiencing a better, more responsive Freddie Mac.

Guide Bulletin 2013-17 Extends the Freddie Mac Streamlined Modification and Home Affordable Modification Program
September 16, 2013 - Bulletin 2013-17 announces several important changes impacting
delinquent homeowners, including extending the Freddie Mac Streamlined Modificaiton
initiative and the Home Affordable Modification Program.

Investor Accounting Manager Retirement is Delayed
September 13, 2013 - Freddie Mac is delaying the retirement of Investor Accounting Manager^SM(IAM) to ensure that all investor reporting functionality currently available in IAM can be accessed through the Freddie Mac Service Loans application.

New Disaster Relief Requirements and Updates to Improve Servicer Processes - Guide Bulletin 2013-15
August 15, 2013 - Guide Bulletin 2013-15 announces additional assistance to borrowers impacted by disaster and improved servicing processes to provide greater efficiency.

New Disaster Relief Options and Requirements Announced in Guide Bulletin 2013-15
August 15, 2013 - Read about the new Capitalization and Extension Modification for Disaster Relief that will help Servicers assist borrowers with resolved hardships, who are able to
resume making their pre-disaster mortgage payments.

Court Mandated Modifications in Workout Prospector
August 12, 2013 - Read about Workout Prospector® enhancements that will help speed up approvals and settlements for court mandated modifications.

Freddie Mac Updates Loan-Level Dataset
August 08, 2013 - Freddie Mac updated its Single-Family Loan-Level Dataset today to incorporate two additional quarters of loan originations and loan performance data.

Check out How We're Making a Difference and Moving Housing Forward
August 07, 2013 - We've launched a new microsite, Our Commitment that shows how our work on behalf of homeowners, renters, taxpayers, and the nation is paying off. Check out how our collective efforts are making a difference and moving housing forward.

New Default-Related Legal Services Requirements Are Now in Effect
August 01, 2013 - Learn about the new requirements that are now in effect for law firms selected to handle default-related legal services for Freddie Mac mortgages.

Interest Rate Change to Freddie Mac Standard Modification and Streamlined Modification
July 31, 2013 - Learn more about the new Freddie Mac Standard Modification and Streamlined Modification interest rate.

Guide Bulletin 2013-14 Revises Performance Standards to Optimize Borrower Outcomes
July 31, 2013 - Guide Bulletin 2013-14 eliminates performance standards for complete Borrower Response Package (BRP) and Delinquency Improvement, and revises additional performance standards.

Freddie Mac Sells Off Residential Mortgage Credit Risk
July 24, 2013 - In an effort to bring more private capital to the mortgage securities market and reduce taxpayer risk, today we announced our new credit risk transfer initiative, Structured Agency Credit Risk (STACR).

Workout Prospector Enhancements
July 15, 2013 - Read about Workout Prospector enhancements that will help streamline the exception reporting and decision making process for Freddie Mac Standard Modifications.

Freddie Mac Announces New Customer Service Level Standards
July 11, 2013 - These Standards provide a way to measure our performance and help identify ways to improve our customers' experience.

Servicers Help More Than One Million Borrowers in 2012
June 26, 2013 - Together, Freddie Mac and our Servicers supported the nation’s housing market recovery by optimizing borrower outcomes, which means working to find the best possible solutions for struggling homeowners.

Low Activity Fee Changed to No-Activity Fee with Guide Bulletin 2013-12
June 25, 2013 - Based on your feedback, the implementation of the low activity fee introduced in an earlier Guide Bulletin is being revised to be a “no-activity fee.”

All Investor Accounting Manager Reports Available in the Service Loans Application
June 24, 2013 - Effective June 24, all Investor Accounting Manager^SM (IAM) reports are available through the Freddie Mac Service Loans application. Servicers will no longer be able to register for IAM, which will be officially retired on September 16, 2013.

All Investor Accounting Manager Reports Transitioning to the Service Loans Application
June 14, 2013 - Effective June 24, 2013, all Investor Accounting Manager^SM (IAM) reports will be available through the Freddie Mac Service Loans application and Servicers will no longer be able to register for IAM. Effective September 16, 2013, IAM will be retired.

Guide Bulletin 2013-10 Updates Many Requirements to Help Improve Processes for Servicers
June 14, 2013 - In Single-Family Seller/Servicer Guide (Guide) Bulletin 2013-10, we have taken a number of actions to improve and simplify servicing processes to make them more efficient and concise.