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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Hot Topics in Quality Control

Donna Colmant   Robyn Teal

In our recent QC Quarterly Call, Freddie Mac Single-Family Underwriting Managers Donna Colmant and Robyn Teal look at the top four questions we get from customers like you when they call our Customer Support Contact Center (800-FREDDIE) about issues that often result in missing documentation and repurchase requests. Listen now. Password: 6TeJmfQ$ (Duration: 22 minutes, 41 seconds)

Note: You need WebEx Network Recording Player to play the QC Quarterly Call presentation. Download and installation of WebEx Network Recording Player takes about one minute.

Technology and Tools

  • Quality Control AdvisorSM – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. Quality Control Advisor is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests, and can be accessed through Loan Advisor Suite®.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Listen to Our Tipcasts




Audio: Hot Topics in Quality Control

Listen to our call on qualifying non-occupying borrowers and borrowers with recent adverse credit events here.

Password: NfVJe3J$
(Duration: 36 minutes, 8 seconds)

Audio: Trends in QC

Listen to "Self-Employed Borrower Trends Today" here.

Password: EfUs3E5
(Duration: 33 minutes, 58 seconds)

Video: Trends in QC and Fraud

Watch "The Devil's in the Details: What's Trending in QC and Fraud Scams" here.

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