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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Sandy Hartung, Project Manager for Quality Control Information Manager

Freddie Mac Single-Family Quality Control TipCast

Sandy Hartung, Freddie Mac's Project Manager for Quality Control Information Manager (QCIM), discusses four common questions about our QC process and how QCIM helps you find the answers.

Listen

Technology and Tools

  • Quality Control Information Manager (QCIM) – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. QCIM is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Previous TipCasts

2016

2015

2014

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