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Quality Control

Important Update

February 17, 2015 - Single-Family Seller/Servicer Guide (Guide) Bulletin 2015-2 announces that Seller/Servicers are required to screen all Freddie Mac mortgages against the Federal Housing Finance Agency (FHFA) Suspended Counterparty Program list. You can view the list at FHFA's website.

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Michael Belo, Single-Family Quality Control

Freddie Mac Single-Family Quality Control TipCast

Learn tips to avoid repurchase requests and information about our appeals process from Mike Belo, Senior Director of Underwriting, Single-Family Quality Control.


Technology and Tools

  • Quality Control Information Manager (QCIM) – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. QCIM is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

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