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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Hot Topics in Quality Control

Lisa Ross     Rowell

In our recent QC Quarterly Call, “Analyzing Difficult Appraisal Reports,” Freddie Mac experts Lisa Ross, Quality Control Underwriting Manager, and Rico Rowell, Quality Control Collateral Manager, focus on reviewing appraisal reports − from determining acceptable properties to ensuring the appraiser’s estimated value is supported − and examine four examples of common collateral situations. Play recording (29 min 9 sec)
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Technology and Tools

  • Quality Control Advisor® – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. Quality Control Advisor is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests, and can be accessed through Loan Advisor Suite®.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Listen to Our Tipcasts

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Previous Hot Topics in Quality Control

Watch "New, Recurring Trends in Fraud" here and see how these trends impact QC.


Listen to our audio call on avoiding missing documentation and repurchases here.

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(Duration: 22 minutes, 41 seconds)


Listen to our audio call on qualifying non-occupying borrowers and borrowers with recent adverse credit events here.

Password: NfVJe3J$
(Duration: 36 minutes, 8 seconds)


Listen to our audio call on self-employed borrower trends here.

Password: EfUs3E5
(Duration: 33 minutes, 58 seconds)

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