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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Hot Topics in Quality Control

Rob Hagberg   Mary Ann Morgan

In our recent QC Quarterly Call, "New and Recurring Trends in Fraud," Robb Hagberg, Single-Family Senior Director Fraud Risk, and Mary Anne Morgan, Single-Family Senior Underwriting Director, look at the latest fraud trends, fraud identification techniques, the impact of technological changes in both fraud and QC, and other topics. Watch the presentation here.

Technology and Tools

  • Quality Control AdvisorSM – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. Quality Control Advisor is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests, and can be accessed through Loan Advisor Suite®.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Listen to Our Tipcasts

2017

2015

2014

Previous Hot Topics in Quality Control

Listen to our audio call on avoiding missing documentation and repurchases here.

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(Duration: 22 minutes, 41 seconds)


Listen to our audio call on qualifying non-occupying borrowers and borrowers with recent adverse credit events here.

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(Duration: 36 minutes, 8 seconds)


Listen to our audio call on self-employed borrower trends here.

Password: EfUs3E5
(Duration: 33 minutes, 58 seconds)

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