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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Hot Topics in Quality Control

Donna Colmant  Doug LeDoux

In our recent QC Quarterly Call, “Fraud Update – Fictitious Employers,” Freddie Mac experts Donna Colmant, Quality Control Manager, and Doug LeDoux, Director, Single-Family Fraud Risk (SFFR), discuss a real-world example of loans with fictitious employers, how to spot red flags, best practices and more. Play recording. (21 min 48 sec).
Use this password: KdM3GNT@

Technology and Tools

  • Quality Control Advisor® – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. Quality Control Advisor is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests, and can be accessed through Loan Advisor Suite®.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Previous Hot Topics in Quality Control

Listen to our audio call, "Quality Control File Delivery 101" here.

Password: dTXmpx*8
(Duration: 30 minutes, 40 seconds)

Listen to our audio call, "Analyzing Difficult Appraisal Reports," here.

Password: 3gG3k3m*
(Duration: 29 minutes, 9 seconds)

Watch "New, Recurring Trends in Fraud" here and see how these trends impact QC.

Listen to our audio call on avoiding missing documentation and repurchases here.

Password: 6TeJmfQ$
(Duration: 22 minutes, 41 seconds)

Listen to our audio call on qualifying non-occupying borrowers and borrowers with recent adverse credit events here.

Password: NfVJe3J$
(Duration: 36 minutes, 8 seconds)

Listen to our audio call on self-employed borrower trends here.

Password: EfUs3E5
(Duration: 33 minutes, 58 seconds)

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