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Quality Control

Important Update

Review Single-Family Seller/Servicer Guide Bulletin 2015-17 for the origination and remedies framework (the “remedies framework”), effective for mortgages with settlement dates on and after January 1, 2016, which provides more clarity and transparency on how Freddie Mac identifies origination defects, corrections of those defects and the available remedies.

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Rebecca Nelson, Single-Family Underwriting Director

Freddie Mac Single-Family Quality Control TipCast

Rebecca Nelson, Single-Family Underwriting Director, discusses the top five loan deficiencies and how to avoid them.


Technology and Tools

  • Quality Control Information Manager (QCIM) – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. QCIM is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

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