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Quality Control

Reliable and effective quality control (QC) programs are essential to your success in the mortgage industry. Organizations with a commitment to QC recognize that quality begins before an application is taken and continues throughout the entire mortgage origination process. To help make your QC experience with us productive and positive, we hope you will take advantage of the wide variety of reference guides, tools, and technology available to you on our website.

Hot Topics in Quality Control

Teresa Wolcott  Kevin Hanigan

In our recent QC Quarterly Call, “Income Trends and Caution Loans,” Single-Family Quality Control Managers Teri Wolcott and Kevin Hanigan explore income trends, including analysis of earnings and avoiding the pitfalls of caution loans. Play recording (30 min 29 sec). Use this password: iJXWMM4?

Technology and Tools

  • Quality Control Advisor® – A secure web-based application enabling Seller/Servicers to manage performing and non-performing loan data through the post-funding QC process. Quality Control Advisor is available to all Freddie Mac customers with loan file requests and/or outstanding repurchase requests, and can be accessed through Loan Advisor Suite®.
  • Document Management System – Securely upload and submit imaged loan files to QC for review. The system is designed for sellers delivering less than 20 loan files for QC review each month.
  • Electronic File Delivery – Follow these required specifications for electronic delivery of your loan files for QC Review.

QC and Fraud Prevention Best Practices

Learn how to develop and maintain a comprehensive QC program, improve loan quality, and mitigate fraud losses.

Reference Documents

Refer to the following documents to improve your understanding about how to handle loan data differences and key information about effective QC.

Training Resources

Previous Hot Topics in Quality Control

Listen Fraud Update – Fictitious Employers

Password: KdM3GNT@
(Duration: 21 min 48 sec)

Listen Quality Control File Delivery 101

Password: dTXmpx*8
(Duration: 30 minutes, 40 seconds)

Listen Analyzing Difficult Appraisal Reports

Password: 3gG3k3m*
(Duration: 29 minutes, 9 seconds)

Listen New, Recurring Trends in Fraud

(Duration: 54 minutes, 44 seconds)

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