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Systems and Customer Service Hours

Standard Hours of Operation

  • Loan Prospector® system hours: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
  • Loan Quality AdvisorSM (LQA): 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
  • Selling system: 8 a.m. – 8 p.m. ET Monday – Friday and closed Saturday and Sunday
  • Workout Prospector®: 7 a.m. – 11 p.m. ET Monday – Saturday; 9 a.m. – 11 p.m. Sunday
  • All other Guarantor systems: 9 a.m. – 6 p.m. ET Monday – Friday and closed Saturday and Sunday
  • All other Cash systems: 8:30 a.m. – 5 p.m. ET Monday – Friday and closed Saturday and Sunday
  • Home Value Explorer® (HVE): 7:00 a.m. ET, Sunday – 11:00 p.m. ET, Saturday
  • Customer Support:
    • Freddie Mac Seller/Servicers: 8 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday (800-FREDDIE)
    • Third-Party Originators: 10 a.m. – 7 p.m. ET, Monday – Friday and closed Saturday and Sunday (888-LPONWEB)
  • Uniform Collateral Data Portal® (UCDP) system hours:
    • UCDP customer support (800-917-9291) hours are 9 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.

*All hours listed are Eastern Time.

2014 Holiday Schedule

Holiday
800-FREDDIE Customer Support
Loan Prospector,
LQA and
HVE
Selling System
Cash and Guarantor
Servicing
Workout Prospector
January 20
Martin Luther
King Jr. Day
 
Closed Open Closed No principal or interest (P&I) accepted or posted due Open
February 17
Presidents Day 
Open until 5 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
April 17
Day before Good Friday  
Open Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
April 18
Good Friday  
Open until 5 p.m. ET Open Cash Desk Closed, Guarantor Open2 Normal reporting and remitting Open
April 20
Easter
Closed Closed Closed No P&I accepted or posted due Open
May 23 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
May 26
Memorial Day 
Closed Open Closed No P&I accepted or posted due Closed
July 3 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
July 4
Independence Day
Closed Open Closed No P&I accepted or posted due Closed
September 1
Labor Day 
Closed Open Closed No P&I accepted or posted due Closed
October 13
Columbus Day 
Open until 5 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 11
Veterans Day
 
Open until 5 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 26 Open until 5 p.m. ET Open Open Normal reporting and remitting Open
November 27
Thanksgiving Day 
Closed Closed Closed No P&I accepted or posted due Closed
November 28
Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 24 Open until 3 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 25
Christmas Day 
Closed Closed Closed No P&I accepted or posted due Closed
December 26 Open until 5 p.m. ET Open Open Normal reporting and remitting Open
December 31
Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
January 1
New Year’s Day 2015
Closed Closed Closed No P&I accepted or posted due Closed
January 2 Open until 5 p.m. ET Open Open Normal reporting and remitting Open

Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

2Open – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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