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Standard Hours of Operation

Please choose a category to view hours. All hours listed are Eastern Time.

Customer Support

SupportMonday – FridaySaturdaySunday
Freddie Mac Seller/Servicers (800-FREDDIE)

Loan Origination & Underwriting

8 a.m. – 9 p.m. Closed Closed

Loan Closing
Loan Delivery
Loan Servicing

8 a.m. – 8 p.m. Closed Closed

Originate & Underwrite

SystemMonday – FridaySaturdaySunday
Loan Product Advisor® 5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing

SystemMonday – FridaySaturdaySunday

Loan Collateral Advisor®

24 hours 24 hours 24 hours

Loan Quality Advisor®

5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing AdvisorSM

Business Intelligence

Correspondent Assignment Center

Sell & Deliver

SystemMonday – FridaySaturdaySunday
Loan Selling AdvisorSM 8 a.m. – 8 p.m. Closed Closed
Home Value Explorer® Sunday 3 a.m. – Saturday 11 p.m.

UCDP customer support (800-917-9291)

UCDP holiday schedule

UCDP maintenance schedule

9 a.m. – 8 p.m. Closed Closed

Servicing

SystemMonday – FridaySaturdaySunday
Workout Prospector® 7 a.m. – 11 p.m. 7 a.m. – 11 p.m. 9 a.m. – 11 p.m.
Loan Coverage Advisor® 24 hours 24 hours 24 hours

 

2018 Holiday Schedule

Holiday
Customer Support Contact Center (800-FREDDIE)
Loan Advisor Suite®* and
HVE
Loan Selling Advisor
Cash and Guarantor
Servicing
Workout Prospector
Monday, January 15
Martin Luther
King Jr. Day
 
Closed Open Closed No P&I accepted or posted due Open
Monday, February 19
Presidents Day 
Closed Open Closed No P&I accepted or posted due Open
Thursday, March 29
Day before Good Friday  
Open Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Friday, March 30
Good Friday  
Open until 6pm Open Cash Desk Closed, Guarantor Open2 Normal Reporting & Remitting Open
Sunday, April 1
Easter Sunday  
Closed Closed Closed Normal Reporting & Remitting Closed
Friday, May 25
Friday before
Memorial Day
Open until 6pm Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Monday, May 28
Memorial Day 
Closed Open Closed No P&I accepted or posted due Closed

Tuesday, July 3
Day Before Independence Day

Open until 6pm Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Wednesday, July 4
Independence Day
Closed Open Closed No P&I accepted or posted due Closed
Monday, September 3
Labor Day 
Closed Open Closed No P&I accepted or posted due Closed
Monday, October 8
Columbus Day 
Open until 6pm Open Cash Desk Closed, Guarantor Open1 No P&I accepted or posted due Open
Monday, November 12
Veterans Day
 
Open until 6pm Open Cash Desk Closed, Guarantor Open1 Normal Reporting & Remitting Open
Wednesday, November 21
Day before Thanksgiving 
Open until 6pm Open Open Normal Reporting & Remitting Open
Thursday, November 22
Thanksgiving Day 
Closed Closed Closed No P&I accepted or posted due Closed
Friday, November 23 Open until 6pm Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Monday, December 24 Open until 4pm Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Tuesday, December 25
Christmas Day
Closed Closed Closed No P&I accepted or posted due Closed
Monday, December 31 Open until 6pm Open Early Close for Cash (2 p.m. ET), Guarantor Open Normal Reporting & Remitting Open
Tuesday, January 1, 2019
New Year’s Day 2019
Closed Closed Closed No P&I accepted or posted due Closed

Notes: * Holiday schedule refers to Loan Product Advisor®, Loan Quality Advisor®, Loan Closing AdvisorSM and Correspondent Assignment Center. The following applications do not close for holidays: Loan Collateral Advisor®, Loan Coverage Advisor®, Quality Control AdvisorSM and Business Intelligence.

Open1 – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

Open2 – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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