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Standard Hours of Operation

Please choose a category to view hours. All hours listed are Eastern Time.

Originate & Underwrite

SystemMonday – FridaySaturdaySunday
Loan Prospector®
Loan Quality Advisor®
5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.
Home Value Explorer® Sunday 7 a.m. – Saturday 11 p.m.

UCDP customer support (800-917-9291)

9 a.m. – 8 p.m. Closed Closed

Sell & Deliver

SystemMonday – FridaySaturdaySunday
Selling SystemSM 8 a.m. – 8 p.m. Closed Closed
All other Guarantor systems 9 a.m. – 6 p.m 9 a.m. – 6 p.m 9 a.m. – 11 p.m.

All other Cash systems

8:30 a.m. – 5 p.m. Closed Closed
Home Value Explorer® Sunday 7 a.m. – Saturday 11 p.m.

UCDP customer support (800-917-9291)

9 a.m. – 8 p.m. Closed Closed

Servicing

SystemMonday – FridaySaturdaySunday
Workout Prospector® 7 a.m. – 11 p.m. 7 a.m. – 11 p.m. 9 a.m. – 11 p.m.

Customer Support

SystemMonday – FridaySaturdaySunday

Freddie Mac Seller/Servicers (800-FREDDIE)

  • Delivery/Servicing
  • Loan Origination
 
8 a.m. – 8 p.m. Closed Closed
8 a.m. – 9 p.m. Closed Closed

Third-Party Originators (888-LPONWEB)

8 a.m. – 9 p.m. Closed Closed

2016 Holiday Schedule

Holiday
800-FREDDIE Customer Support
Loan Prospector,
LQA and
HVE
Selling System
Cash and Guarantor
Servicing
Workout Prospector
January 18
Martin Luther
King Jr. Day
 
Closed Open Closed No principal or interest (P&I) accepted or posted due Open
February 15
Presidents Day 
Closed Open Closed No P&I accepted or posted due Open
March 24
Day before Good Friday  
Open Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
March 252
Good Friday  
Open until 6 p.m. ET Open Cash closed, Gurantor open2 Normal reporting and remitting Open
May 27
Friday before
Memorial Day
Open until 6 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
May 30
Memorial Day 
Closed Open Closed No P&I accepted or posted due Closed
July 1 Open until 6 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
July 4
Independence Day
Closed Open Closed No P&I accepted or posted due Closed
September 5
Labor Day 
Closed Open Closed No P&I accepted or posted due Closed
October 101
Columbus Day 
Open until 6 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 111
Veterans Day
 
Open until 6 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
November 23 Open until 6 p.m. ET Open Open Normal reporting and remitting Open
November 24
Thanksgiving Day 
Closed Closed Closed No P&I accepted or posted due Closed
November 25 Open until 6 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 23 Open until 4 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
December 26
Christmas Day
(observed)
Closed Open Closed No P&I accepted or posted due Closed
December 30 Open until 6 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
January 2
New Year’s Day 2017
(observed)
Closed Open Closed No P&I accepted or posted due Closed

Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

2Open – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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