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Standard Hours of Operation

Please choose a category to view hours. All hours listed are Eastern Time.

Customer Support

SupportMonday – FridaySaturdaySunday
Freddie Mac Seller/Servicers (800-FREDDIE)

Loan Origination & Underwriting

8 a.m. – 9 p.m. Closed Closed

Loan Closing
Loan Delivery
Loan Servicing

8 a.m. – 8 p.m. Closed Closed

Originate & Underwrite

SystemMonday – FridaySaturdaySunday
Loan Product AdvisorSM 5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing

SystemMonday – FridaySaturdaySunday

Loan Collateral AdvisorSM

24 hours 24 hours 24 hours

Loan Quality Advisor®

5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing AdvisorSM

Business Intelligence

Sell & Deliver

SystemMonday – FridaySaturdaySunday
Selling SystemSM 8 a.m. – 8 p.m. Closed Closed
Home Value Explorer® Sunday 7 a.m. – Saturday 11 p.m.

UCDP customer support (800-917-9291)

UCDP holiday schedule

UCDP maintenance schedule

9 a.m. – 8 p.m. Closed Closed

Servicing

SystemMonday – FridaySaturdaySunday
Workout Prospector® 7 a.m. – 11 p.m. 7 a.m. – 11 p.m. 9 a.m. – 11 p.m.
Loan Coverage Advisor® 24 hours 24 hours 24 hours

 

2017 Holiday Schedule

Holiday
800-FREDDIE Customer Support
Loan Advisor SuiteSM and
HVE
Selling System
Cash and Guarantor
Servicing
Workout Prospector
Monday, January 16
Martin Luther
King Jr. Day
 
Closed Open Closed No P&I accepted or posted due Open
Monday, February 20
Presidents Day 
Closed Open Closed No P&I accepted or posted due Closed
Thursday, April 13
Day before Good Friday  
Open Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Friday, April 14
Good Friday  
Open until 6pm Open Cash Desk Closed, Guarantor Open2 Normal Reporting & Remitting Open
Friday, May 26
Friday before
Memorial Day
Open until 6pm Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Monday, May 29
Memorial Day 
Closed Open Closed No P&I accepted or posted due Closed

Monday, July 3
Day Before Independence Day

Open until 6pm Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Tuesday, July 4
Independence Day
Closed Open Closed No P&I accepted or posted due Closed
Monday, September 4
Labor Day 
Closed Open Closed No P&I accepted or posted due Closed
Monday, October 9
Columbus Day 
Open until 6pm Open Cash Desk closed, Guarantor Open1 No P&I accepted or posted due Open
Friday, November 10
Veterans Day
 
Open until 6pm Open Cash Desk Open, Guarantor Open1 Normal Reporting & Remitting Open
Wednesday, November 22
Day before Thanksgiving 
Open until 6pm Open Open Normal Reporting & Remitting Open
Thursday, November 23
Thanksgiving Day 
Closed Closed Closed No P&I accepted or posted due Closed
Friday, November 24 Open until 6pm Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Friday, December 22 Open until 4pm Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Monday, December 25
Christmas Day
Closed Closed Closed No P&I accepted or posted due Closed
Friday, December 29 Open until 6pm Open Early Close for Cash, Guarantor Open Normal Reporting & Remitting Open
Monday, January 1, 2018
New Year’s Day 2018
Closed Closed Closed No P&I accepted or posted due Closed

Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

2Open – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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