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Systems and Customer Support Hours

Standard Hours of Operation

  • Loan Prospector®: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
  • Loan Quality Advisor®: 5:30 a.m. – 2 a.m. ET, Monday – Friday; 5:30 a.m. – 11 p.m., Saturday; 11 a.m. – 2 a.m., Sunday
  • Selling system: 8 a.m. – 8 p.m. ET Monday – Friday and closed Saturday and Sunday
  • Workout Prospector®: 7 a.m. – 11 p.m. ET Monday – Saturday; 9 a.m. – 11 p.m. Sunday
  • All other Guarantor systems: 9 a.m. – 6 p.m. ET Monday – Friday and closed Saturday and Sunday
  • All other Cash systems: 8:30 a.m. – 5 p.m. ET Monday – Friday and closed Saturday and Sunday
  • Home Value Explorer®: 7:00 a.m. ET, Sunday – 11:00 p.m. ET, Saturday
  • Customer Support:
    • Freddie Mac Seller/Servicers:
      • Delivery/Servicing: 8 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday (800-FREDDIE)
      • Loan Origination: 8 a.m. – 9 p.m. ET, Monday – Friday and closed Saturday and Sunday (800-FREDDIE) – New hours
    • Third-Party Originators: 8 a.m. – 9 p.m. ET, Monday – Friday and closed Saturday and Sunday (888-LPONWEB) – New hours
    • Uniform Collateral Data Portal® (UCDP) system hours:
      • UCDP customer support (800-917-9291) hours are 9 a.m. – 8 p.m. ET, Monday – Friday and closed Saturday and Sunday, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
  • *All hours listed are Eastern Time.

    2015 Holiday Schedule

    Holiday
    800-FREDDIE Customer Support
    Loan Prospector,
    LQA and
    HVE
    Selling System
    Cash and Guarantor
    Servicing
    Workout Prospector
    January 19
    Martin Luther
    King Jr. Day
     
    Closed Open Closed No principal or interest (P&I) accepted or posted due Open
    February 16
    Presidents Day 
    Closed Open Closed No P&I accepted or posted due Open
    April 2
    Day before Good Friday  
    Open Open Open Normal reporting and remitting Open
    April 3
    Good Friday  
    Open until 5 p.m. ET Open Cash transactions available until 12 p.m. ET Normal reporting and remitting Open
    April 5
    Easter
    Closed Closed Closed No P&I accepted or posted due Open
    May 22 Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
    May 25
    Memorial Day 
    Closed Open Closed No P&I accepted or posted due Closed
    July 32 Closed Open Closed Normal reporting and remitting Closed
    July 4
    Independence Day
    Closed Open Closed No P&I accepted or posted due Closed
    September 7
    Labor Day 
    Closed Open Closed No P&I accepted or posted due Closed
    October 12
    Columbus Day 
    Open until 5 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
    November 11
    Veterans Day
     
    Open until 5 p.m. ET Open Cash closed, Guarantor open1  No P&I accepted or posted due Open
    November 25 Open until 5 p.m. ET Open Open Normal reporting and remitting Open
    November 26
    Thanksgiving Day 
    Closed Closed Closed No P&I accepted or posted due Closed
    November 27
    Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
    December 24 Open until 3 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
    December 25
    Christmas Day 
    Closed Closed Closed No P&I accepted or posted due Closed
    December 31
    Open until 5 p.m. ET Open Cash transactions available until 2 p.m. ET Normal reporting and remitting Open
    January 1
    New Year’s Day 2016
    Closed Closed Closed No P&I accepted or posted due Closed

    Notes: 1Open – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

    2Open – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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