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Standard Hours of Operation

Please choose a category to view hours. All hours listed are Eastern Time.

Customer Support

Support Monday – Friday Saturday Sunday
Freddie Mac Seller/Servicers (800-FREDDIE)

Loan Origination & Underwriting

8 a.m. – 9 p.m. Closed Closed

Loan Closing
Loan Delivery
Loan Servicing

8 a.m. – 8 p.m. Closed Closed

Originate & Underwrite

System Monday – Friday Saturday Sunday
Loan Product Advisor® 5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing

System Monday – Friday Saturday Sunday

Loan Collateral Advisor®

24 hours 24 hours 24 hours

Loan Quality Advisor®

5:30 a.m. – 2 a.m. 5:30 a.m. – 11 p.m. 11 a.m. – 2 a.m.

Loan Closing Advisor®

Business Intelligence

Correspondent Assignment Center

Sell & Deliver

System Monday – Friday Saturday Sunday
Loan Selling Advisor® 8 a.m. – 8 p.m. Closed Closed
Home Value Explorer® Sunday 3 a.m. – Saturday 11 p.m.

UCDP customer support (800-917-9291)

UCDP holiday schedule

UCDP maintenance schedule

9 a.m. – 8 p.m. Closed Closed

Servicing

System Monday – Friday Saturday Sunday
Workout Prospector® 7 a.m. – 11 p.m. 7 a.m. – 11 p.m. 9 a.m. – 11 p.m.
Loan Coverage Advisor® 24 hours 24 hours 24 hours

 

2019 Holiday Schedule

Holiday
Customer Support Contact Center (800-FREDDIE)
Loan Advisor Suite®* and
HVE
Loan Selling Advisor
Cash and Guarantor
Servicing
Workout Prospector
Monday, January 21:
Martin Luther
King Jr, Day
 
Closed Open Closed No P&I Accepted or Posted Due Open
Monday, February 18:
President's Day 
Closed Open Closed No P&I Accepted or Posted Due Open
Thursday, April 18:
Day Before Good Friday  
Open Open Early Close for Cash (2:00 pm ET), Guarantor Open Normal Reporting & Remitting Open
Friday, April 19:
Good Friday  
Open until 6:00 pm ET Open Cash Desk Closed, Guarantor Open2 Normal Reporting & Remitting Open
Sunday, April 21:
Easter Sunday  
Closed Closed Closed Normal Reporting & Remitting Closed
Friday, May 24:
Friday Before
Memorial Day
Open until 6:00 pm ET Open Early Close for Cash (2:00 pm ET), Guarantor Open Normal Reporting & Remitting Open
Monday, May 27:
Memorial Day 
Closed Open Closed No P&I Accepted or Posted Due Closed

Wednesday, July 3:
Day Before Independence Day

Open until 6:00 pm ET Open Early Close for Cash (2:00 pm ET), Guarantor Open Normal Reporting & Remitting Open
Thursday, July 4:
Independence Day
Closed Open Closed No P&I Accepted or Posted Due Closed

Friday, July 5:
Day After Independence Day

Closed Open Closed Normal Reporting & Remitting Open
Monday, September 2:
Labor Day 
Closed Open Closed No P&I Accepted or Posted Due Closed
Monday, October 14:
Columbus Day 
Open until 6:00 pm ET Open Cash Desk Closed, Guarantor Open1 No P&I Accepted or Posted Due Open
Monday, November 11:
Veterans Day 
Closed Open Cash Desk Closed, Guarantor Open1 No P&I Accepted or Posted Due Open
Wednesday, November 27:
Day Before Thanksgiving 
Open until 6:00 pm ET Open Open Normal Reporting & Remitting Open
Thursday, November 28:
Thanksgiving Day 
Closed Closed Closed No P&I Accepted or Posted Due Closed
Friday, November 29:
Day After Thanksgiving
Closed Open Early Close for Cash (2:00 pm ET), Guarantor Open Normal Reporting & Remitting Open
Tuesday, December 24:
Christmas Eve
Open until 6:00 pm ET Open Early Close for Cash (2:00 pm ET), Guarantor Open2 Normal Reporting & Remitting Closed
Wednesday, December 25:
Christmas Day
Closed Closed Closed No P&I Accepted or Posted Due Closed
Tuesday, December 31:
New Year's Eve
Open until 6:00 pm ET Open Early Close for Cash (2:00 pm ET), Guarantor Open2 Normal Reporting & Remitting Open
Wednesday, January 1, 2020:
New Year’s Day
Closed Closed Closed No P&I Accepted or Posted Due Closed

Notes: * Holiday schedule refers to Loan Product Advisor®, Loan Quality Advisor®, Loan Closing Advisor® and Correspondent Assignment Center. The following applications do not close for holidays: Loan Collateral Advisor®, Loan Coverage Advisor®, Quality Control Advisor® and Business Intelligence.

Open1 – Pricing turned off all day. Customers will be able to view cash indication pricing from the previous day, but no cash commitments or funding will be available. Open for Guarantor conversions (contracting), but no settlements can occur because the Federal Reserve Bank will be closed.

Open2 – The Federal Reserve Bank will be open on this day – open as usual for funding and settlements.

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