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Default Fee Appeal System

The Freddie Mac Default Fee Appeal System is a Web-based system that allows Servicers to submit appeals for State foreclosure timeline compensatory fees and late foreclosure sale reporting compensatory fees. The Default Fee Appeal System automates the appeals process and provides greater clarity, transparency and communication between Servicers and Freddie Mac for appeals.

Key Features

  • Quicker appeal decisions
  • Real-time confirmation of submissions
  • Bulk upload compensatory fee appeals and supporting documentation
  • Approval status on a loan-by-loan basis for bulk submissions
  • Maintain appeal history electronically
  • Ability to re-appeal, as needed

System Access and Registration

Servicers and Servicing Agents must review and agree to the terms set forth in Guide Exhibit 94, Freddie Mac Default Fee Appeal System User Agreement, and comply with its terms. This user agreement supersedes any other Default Fee Appeal System terms of use document signed by the Servicer for the appeal system. Guide Exhibit 94 was introduced in Guide Bulletin 2014-16.

To designate an authorized employee to the "Default Fee Appeal Specialist" user role, which enables users to submit, view or search appeals, Servicers or authorized Servicing Agents must download, review, and complete:

  • Form 903, Freddie Mac Default Fee Appeal System Authorized User Roles Form – For Use by Servicers Only
  • Form 903SA, Freddie Mac Default Fee Appeal System Authorized User Roles Form – For Use by Servicing Agents Only

If you need to add more users than the form allows, you should download, review, and complete either:

  • Form 903A, Addendum to Freddie Mac Default Fee Appeal System Authorized User Roles Form – For Use by Servicers Only
  • Form 903ASA, Addendum to Freddie Mac Default Fee Appeal System Authorized User Roles Form – For Use by Servicing Agents Only

These forms must be executed by an authorized Vice President or higher ranking officer.

Once Freddie Mac receives the applicable completed form(s), we will e-mail User IDs for all authorized users to the Servicer's or Servicing Agent's designated Default Fee Appeal System External Servicing Administrator.

You can log in to the system by visiting our Servicing Technology Tools Web page.

Bulk Appeal Submissions

Servicers may use the following bulk appeal templates to submit more than one compensatory fee appeal at a time. For detailed instructions on how to use the bulk upload functionality, refer to the Default Fee Appeal System Reference Guide.

To submit bulk appeals for foreclosure timeline compensatory fees, Servicers must first review and download the following:

To submit bulk appeals for late foreclosure sale reporting compensatory fees, Servicers must first review and download the following:

For More Information

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