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HAMPĀ® Borrower Solicitation Requirements

  • Servicers must contact the borrower as early in the delinquency cycle as possible to secure a payment or payment arrangement but no later than the 36th day after the due date of an unpaid monthly installment.
  • Servicers must send the borrower at least one general solicitation no later than the 45th day after the due date of an unpaid monthly installment if quality right party contact and a resolution to the delinquency have not been achieved.
  • Servicers must provide in its solicitation the specific date by which the borrower must respond with the required information and documentation ("The Borrower Response Package"), which must be 30 days from the date the solicitation was sent.

Refer to Guide Chapter 9102 for requirements related to borrower solicitation and required communication upon quality right party contact.

Tools and Documentation

Borrower Solicitation Documents

The following form must be included in the Borrower Solicitation Package for HAMP-eligible borrowers:

Review additional documents that must be included in the Borrower Solicitation Package.

Trial Period Documents

Permanent Modification Documents

If a borrower is eligible for a permanent HAMP modification, Servicers must send the following documents:

Additional Resources

  • Authorized Changes to HAMP documents in English. – Updated
    Also available in Spanish.

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