Find information on the Servicing Success Program, default management, investor reporting and our wide range of powerful servicing tools.
Servicers can receive annual rewards and recognition based on their Servicer Success Scorecard. Reimagine better performance with SHARP! This program is part of the overall Servicing Success Program.
Investor Reporting Change Initiative will convert our Single-Family investor reporting requirements to an industry standard and update remittance cycles.
Freddie Mac is committed to making the overall mortgage experience easier, more cost-effective and more efficient.
- Freddie Mac Flex Modification Web Page
- Upcoming Requirement Changes
- System and Customer Service Hours
- 2019 Due Date Calendar for Monthly Reporting and Remitting: January - April
- 2019 Due Date Calendar for Monthly Reporting and Remitting: June - December
- Avoiding Foreclosure Resource Center
Servicing Technology Tools
Online access to a wide range of powerful Servicing tools
Our tools make servicing Freddie Mac loans easier, and many can assist Servicers with helping borrowers sustain homeownership. If you’re a new user, you must sign up to access the Freddie Mac Service Loans application. Visit the Service Loans Application Resource Center for all the information you need to begin using the application. Additionally, you must sign up for access to the technology tools below and complete the required additional forms for the other tools you need.
To learn more, print the fact sheet, contact a servicing representative or call 800-FREDDIE.
Investor and Default Reporting
- Service Loans Application is the primary gateway into Freddie Mac for investor, including default, reporting functions. Login
- Imminent Default Indicator® has been retired effective June 30, 2018. For all imminent default evaluations conducted on or after July 1, 2018, please refer to our new rules-based criteria for determining imminent default.
- Workout Prospector® allows you to analyze and deliver modifications and other alternatives to foreclosure, receive automatic property valuations, receive reports, and access specific loan information from our database. Login
- Default Fee Appeal System allows you to submit appeals for State foreclosure timeline compensatory fees and late foreclosure sale reporting compensatory fees. Login
- Reimbursement System makes it easier to file and obtain reimbursement for your default management expenses all in one location. Login
- Servicer Performance Profile includes the Servicer Success Scorecard and Manager Series reports. It provides insights and analytics to help drive your servicing portfolio performance. Login
- Loan Coverage Advisor® calculates, tracks and publishes the representation and warranty status of loans. Login
- Quality Control Advisor® is a complete end-to-end system for managing your quality control post-funding process. Login
Here you'll find the information and resources you need to improve investor reporting accuracy and keep your Freddie Mac portfolio on track.
When you service loans for Freddie Mac, you'll perform the following investor accounting activities:
- Report principal and interest collection activity for each mortgage on a monthly basis.
- Remit funds due to Freddie Mac.
- Resolve reporting and remitting discrepancies.
- Reconcile your Freddie Mac custodial accounts.
As always, your Freddie Mac Loan Portfolio Specialist is available to work with you on investor reporting and remitting, custodial account reconciliation, special loan processing, and loan data integrity.
Investor Reporting Training and Resources
Investor Reporting Technology
- Service Loans Application: The Service Loans application is the primary gateway into Freddie Mac for investor, including default, reporting functions.
- Servicer Performance Profile: The Servicer Performance Profile details how well your organization's performance meets Freddie Mac's servicing guidelines.
- Remedy ManagerSM: Remedy Manager enables you to see the current status of your quality control repurchase and indemnification requests, the reason Freddie Mac issued the request, due date of funds, and more.
Helping Borrowers in Default
As the market and servicing landscape continue to change, you play an increasingly critical role helping borrowers succeed as long-term homeowners.
- Forbearance. Forbearance helps borrowers experiencing a short term financial hardship that is unlikely to become permanent, such as unemployment. You may suspend or reduce an eligible borrower's mortgage payments for a period of time. with the possibility of an extended forbearance period, if needed.
- Repayment Plan. A repayment plan gives the borrower a defined period of time to reinstate a delinquent mortgage by paying their regular monthly payments plus an additional agreed upon amount in repayment of the delinquency.
- Flex Modification. This modification offers Servicers an easier, flexible way of helping more borrowers.
- Freddie Mac Standard Short Sale. The Standard Short Sale offers an efficient process to assist distressed homeowners transition into more affordable housing when home retention is not a viable solution as a way to avoid foreclosure.
- Freddie Mac Standard Deed-in-Lieu. When a home retention option or Freddie Mac Standard Short Sale are not workable solutions for at-risk homeowners, the Freddie Mac Standard Deed-in-Lieu offers them another opportunity to avoid foreclosure.
- Avoiding Foreclosure Resource Center. The resource center provides one-stop shopping for those who interface with consumers - especially the Sellers, Servicers, and community-based organizations working in neighborhoods every day helping homeowners avoid foreclosure.
- Workout Settlements. This is your one-stop-shop to learn about the workout settlement process. It consolidates all the available resources and tools so you know what is required to settle each particular type of workout.
- HFA Mortgage Assistance Programs. With funding from the Innovation Fund for the Hardest Hit Housing Markets, participating HFAs will provide temporary financial assistance to eligible borrowers with options that help them make their monthly mortgage payments, reinstate their mortgage, or qualify for a modification.
- Military relief options for service members. You have several ways to offer relief for servicemembers on active federal or state duty through the Servicemembers Civil Relief Act (SCRA) and Freddie Mac's own policies.
- The Consumer Financial Protection Bureau (CFPB). In January 2013, the CFPB issued final rules impacting the mortgage market by implementing provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. Freddie Mac and Fannie Mae worked together to align requirements in response to some of the CFPB rules.
Disaster Relief Policies
Freddie Mac is committed to providing assistance to borrowers – especially when their homes have been impacted by disaster-related events. We are prepared to quickly respond with effective relief measures to help borrowers and guidance for Sellers and Servicers in the aftermath of a disaster.
When a disaster strikes, borrowers whose homes have been damaged may experience disruptions in their ability to make on-time mortgage payments. Therefore, we require Freddie Mac Sellers and Servicers to be responsive to any requests for assistance from affected borrowers using options available through our Single-Family Seller/Servicer Guide (Guide).
In addition to assisting borrowers who are disaster victims, Servicers must begin determining the disaster's impact on the mortgaged properties. Sellers should review the Guide and their procedures for inspecting and recertifying a mortgaged property's value, condition, and marketability when a major disaster occurs. Most importantly, we rely on both Sellers and Servicers to determine the number of impacted properties and the extent of damage to each.
Freddie Mac Policies for Major Disaster Declarations
When disaster strikes and causes extensive damage, the President of the United States may issue a Major Disaster Declaration for certain localities and authorize federal Individual Assistance programs for affected individuals and households.
In the event a declaration is made, Sellers and Servicers should follow these steps:
Identify the Localities Designated in the Major Disaster Declaration
Look for Special Freddie Mac Announcements
Consult Guide Chapter 8404 for Disaster Policies
To assist borrowers with Freddie Mac-owned mortgages who reside in the designated areas, Servicers must immediately begin following the disaster relief requirements outlined in Guide Chapter 8404, which include:
- Placing an impacted borrower, based upon the Servicer’s discretion, into a short-term forbearance plan by assessing the extent of the property damage and the financial impact to the borrower as a result of the Eligible Disaster.
- Not assessing late charges for, or reporting to credit repositories, impacted borrowers who, as a result of an Eligible Disaster, have been placed on a forbearance plan or who are paying as agreed on a Trial Period Plan or repayment plan.
- Providing transition assistance from the forbearance plan due to an Eligible Disaster into an appropriate relief or workout option to cure the delinquency.
- Providing requirements to evaluate borrowers who were performing on a Trial Period Plan prior to the Eligible Disaster with the opportunity to transition into another Trial Period Plan at the end of the forbearance period.
- Providing information regarding options for local, state, or federal disaster assistance.
- Providing additional assistance for borrowers who were current or less than 31 days delinquent at the time of the disaster, such as the Capitalization and Extension for Disaster Relief Modification (“Disaster Relief Modification”) and special requirements for the Streamlined Modification.
Review Special Requirements for Borrowers Impacted by an Eligible Disaster
- Is designed for borrowers whose hardship resulted from an Eligible Disaster and who are able to resume making their pre-disaster mortgage payment, but who are unable to reinstate the mortgage or cure the delinquency with a traditional repayment plan.
- Provides a modification that extends the term of the mortgage only as necessary to get the borrower to a monthly payment that is equal to, or slightly less than, their existing payment. Eligible borrowers must complete a Trial Period Plan. For more information on the Disaster Relief Modification and Eligible Disasters, please refer to Bulletin 2013-15.
- See Guide Section 9206.4 to learn more about the Disaster Relief Modification.
There are many available relief options for borrowers who were current or less than 31 days delinquent at the time of disaster:
- Review Guide Chapters 9204, Workout Options, most notably the Streamlined Modification, and 9502, Home Affordable Modification Program, Trial Period Plan Eligibility.
Refer to Guide Exhibit 52 for Assistance Programs
Guide Exhibit 52 details information regarding FEMA, Small Business Administration, and Federal Housing Administration assistance programs for residents of areas designated in a Major Disaster Declaration. These assistance programs are designed to supplement state or local aid that may be offered.
Review the Guide for Seller Responsibilities
- Be prepared to address property damage as a result of a disaster, per Guide Section 5601.2(c).
- Review Guide Section 4201.13 about circumstances that adversely affect the value of a mortgage, including condemnation.
- Review Guide Section 5601.2(a), which requires Sellers to warrant that improvements must be undamaged by fire, windstorm, and other perils.
Review Information on Insurance Loss Settlements after an Eligible Disaster
- For borrowers who were less than 31 days delinquent at the time of the Eligible Disaster, Servicers are required to release up to $40,000 of insurance funds in accordance with the requirements of Guide Section 8202.11 to help expedite property repairs.
- For borrowers who were 31 or more days delinquent at the time of the Eligible Disaster, Servicers are required to release insurance funds in accordance with the requirements of Guide Section 8202.11.
- Insurance loss settlements that are intended for contents losses or off-residence living expenses must be released to the borrower without delay.
Help & Training
Whether you're new to servicing Freddie Mac mortgages, or already an experienced Freddie Mac Servicer, you will find solutions that meet all your education needs here.
Servicing: Training and Resources
- Visit Servicing on The Learning Center for job aids and reference guides.
- Sign up at Freddie Mac Learning for webinars and tutorials about Servicing.
Transfers of Servicing