Servicer Success Scorecard
New look, new gears to drive performance
The Freddie Mac Servicer Success Scorecard (Scorecard) provides you with comprehensive measurements in multiple categories to assess your results in defined categories each month. The Scorecard is available on the last business day of the month.
The 2017 Scorecard makes it easier to access the information that’s important to you with simplified navigation and a more intuitive user interface. The redesigned Scorecard provides you with an aggregate, global view of your performance – just one to two clicks away from drilling further down into your data.
|Default Management||Investor Reporting|
|Transition from 30 to 60+ (New)
6-Month Modification Performance (Revised)
Total Timeline Trend (New)
|Cash Shortage (Revised)
Average Number of Days to Report Payoffs
Aged Edits Past 30+ Days (New)
*Supplemental metrics also available. As applicable, Servicers may also receive file review monitoring metrics.
For more details on metric calculations and definitions, see our Reference Guide.
What's in Your Scorecard?
|New Features/ Functionality||Metrics||Ranking & Grouping||Reports|
More intuitive user interface.
Click and print your Scorecard.
Trend indicator for performance vs. synthetic history.
Servicing Agent and Interim Servicer Scorecards (as applicable) and related portfolio comparison reports.
|New, revised and removed default management and investor reporting metrics.
All default management metrics are now equally weighted.
Updated calculations for all default management and investor reporting metrics.
Additional supplemental metrics.
|New "rank groups" for default management metrics.
List of Servicers comprising each rank group.
Revised ranking methodology and calculations.
Learn more about rank and synthetic.
A ranking structure takes into account the criteria in the Scorecard and their weights, if applicable. If sufficient data is available to calculate performance, you earn points for performance in each eligible criterion. On a monthly basis, we'll use your accumulated points to rank the Scorecard results relative to other ranked Servicers in your rank group for the Default Management category of the Scorecard.
Servicers will be placed into rank groups (Groups 1 through 4) based on the total number of mortgages serviced for Freddie Mac:
While Servicers in Groups 3 and 4 will see their actual performance and the performance of their synthetic portfolios, as applicable, they will not receive rankings for each metric nor an overall ranking within their rank groups.
Servicer will be presumed to have an unacceptable Scorecard result if the Servicer's overall rank is in the bottom 25% of ranked Servicers in the Servicer's rank group. If the Servicer does not receive an overall rank within its rank group, this will not apply.
We use a synthetic portfolio to minimize the impact that portfolio composition differences among Servicers may have on rankings. A synthetic portfolio is a portfolio that replicates a Servicer's portfolio with respect to certain mortgage variables such as delinquency status, geographic location, current loan-to-value, mortgage purpose, year of origination, and occupancy status.
|New reports, more granular data, such as:
Access to Servicer- and Family-level reports/data.
Details on included vs. excluded loans, control variables and calculations.
- Download the Freddie Mac Servicing Success Program Reference Guide.
- Review Single-Family Seller/Servicer Guide (Guide) Bulletin 2016-17.
- Review our Frequently Asked Questions.
- Review Guide Exhibit 96, Servicing Incentives and Compensatory Fees.
- Freddie Mac's New Servicer Success Scorecard: A 2-hour webinar that introduces Freddie Mac's new 2017 Servicer Success Scorecard with its user-friendly design.