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Freddie Mac Servicing Success Program

The Freddie Mac Servicing Success Program offers a well-rounded view of your performance, provides a broad and in-depth analysis of your servicing of performing and non-performing loans, and supports ongoing discussions regarding performance strengths and challenges. The goal is to improve Servicer performance through defined metrics, benchmarks, requirements, financial incentives, and compensatory fees.

Three Components to Servicing Success

Servicer Performance Profile

For optimal insights, access your Servicer Success Scorecard and Manager Series reports. View comprehensive measurements in multiple categories, assesses your results and dive into additional data and analytics.

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Servicer Success File Reviews

File reviews identify your servicing performance gaps and trends through assessment of a sampling of your delinquent loan files.

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Servicer Success Rewards and Remedies

Rewards and remedies compliment the other components of the Servicing Success Program by encouraging and rewarding quality servicing and discouraging poor performance.

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Servicer Benefits

  • Aligned with Fannie Mae so you have common performance criteria and standards to focus on important activities that improve performance.
  • Comprehensive goals that provide guidance for servicing your portfolio of performing and non-performing loans.
  • Servicer Success File Reviews augment your internal quality control review of default-management activities.
  • Incentives for workouts, including loan modifications, short payoffs, make-whole pre-foreclosure sales, Freddie Mac Standard Deeds-in-Lieu of foreclosure, and repayment plans

Servicing Success Program Login

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