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Servicing Technology Tools

Online Access to a Wide Range of Powerful Servicing Tools

Our tools make servicing Freddie Mac loans easier, and many can assist Servicers with helping borrowers sustain homeownership.  If you’re a new user, you must sign up to access the Freddie Mac Service Loans application. Visit the Service Loans Application Resource Center for all the information you need to begin using the application. Additionally, you must sign up for access to the technology tools below and complete the required additional forms for the other tools you need.

To learn more, take the Servicing Technology Tools training, print the fact sheet, contact a servicing representative or call 800-FREDDIE.

Investor and Default Reporting

• Service Loans Application is the primary gateway into Freddie Mac for investor, including default, reporting functions. Login 

Investor Reporting

Please Note: Investor Accounting Manager^SM reports are available in the Service Loans application. Sign up for Service Loans application to continue receiving your investor accounting reports.

• Investor Accounting Manager^SM allows you to access and download our loan data, receive reports online, create your own tailored reports, remit funds online, and obtain daily cash data. Login 

Default Management

• Imminent Default Indicator® is required to make a determination of imminent default when evaluating a borrower for the Home Affordable Modification program (HAMP). Login 
• EarlyIndicator® is designed to help reduce credit losses, improve the efficiency of your delinquency management operations, and help borrowers avoid foreclosure. You must complete a contract and purchase access to use this delinquency scoring system.
• Workout Prospector® enables you to analyze and deliver modifications under HAMP and other alternatives to foreclosure, receive automatic property valuations, receive reports, and access specific loan information from our database. Login 
• Workout Manager® helps you spot instances where a workout has been unduly delayed and where your workout specialist might need more guidance to complete a workout arrangement. Login 
• Timeline Manager^SM contains loan-level detail for mortgages past or approaching Freddie Mac time standards for each stage of the delinquent loan management process. Login 
• Default Reporting Manager^SM allows you to view, analyze, and monitor Electronic Default Reporting (EDR) reports from your desktop and helps you monitor, validate and update your foreclosure sale reporting processes. Login 
• Reimbursement System makes it easier to file and obtain reimbursement for your default management expenses all in one location. Login 
• Expense Manager^SM provides you with daily electronic status reports and other detailed information about your Freddie Mac default management and reimbursement requests. Login 
• REO Manager® gives you information  about the status of your Freddie Mac real estate owned (REO) portfolio and about specific REO properties. Login 

Portfolio Management

• The Servicer Performance Profile details how well your organization's performance meets Freddie Mac's servicing guidelines. Login 
• Incentive Manager^SM conveniently tracks your workout incentive payments as they are earned over a calendar year. Login 
• Remedy Manager^SM enables you to see the current status of your quality control repurchase and indemnification requests, the reason Freddie Mac issued the request, due date of funds, and more. Login 

Additional Forms for Tool Access

• Servicing Applications Sign-Up Form
• Cash Remittance Sign-Up Form
• Workout Prospector Order Form
• Reimbursement System User Setup Form
• MI Access Order Form 
• Subservicer Authorization Form