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User Access Management FAQs

User Access Management FAQs

  1. I signed up for access and I have not yet received my User ID, where can I find it?
  2. How do I change my Password if I have not established a permanent Password?
  3. How do I change my permanent Password?
  4. What are the Freddie Mac requirements once I receive my User ID and Password for access to a Freddie Mac application?
  5. How do I ensure that I retain my access to Freddie Mac applications?
  6. How do I log back into the system if I was locked out?
  7. Why did I receive a User Deactivation Notice from Freddie Mac?
  8. How do I regain my access once it is removed?
  9. How do I terminate a user's access to a Freddie Mac application?
  10. Where can I find information about Freddie Mac applications?

User Access Management FAQs

  1. I signed up for access and I have not yet received my User ID, where can I find it?
    We send the Password and User ID separately for security purposes. Your User ID was sent to the "Submitter", or the person who filled out the Online Request Form. Your Password was emailed to you directly. The Submitter contact is also included in that email.
  2. How do I change my Password if I have not established a permanent Password?
    Please contact the Customer Contact Center at 800-FREDDIE (1-800-373-3343), and be prepared to supply your PIN, located on your User ID Sheet.
  3. How do I change my permanent Password?
    Once you have reset your temporary Password, you can retrieve forgotten User IDs and change or reset your new Password through our Password Reset tool.
  4. What are the Freddie Mac requirements once I receive my User ID and Password for access to a Freddie Mac application?
    If you have access to any of our Freddie Mac applications, please remember the following guidelines:
    • Safeguard your User ID, Password, Personal Identification Number (PIN) and all other confidential means of access.
    • Do not share your User ID, Password or PIN with co-workers or with third-party automated applications that extract data from the Freddie Mac Selling System. If one of your co-workers needs a User ID, Password or authorization code, submit the authorized user access form associated with a specific Freddie Mac application. For the forms related to Freddie Mac applications, refer to the Web page Updating Freddie Mac Application User Access.
    • Change your password every 90 days.
    • Notify Freddie Mac within one business day if:
      • An authorized user's name changes; position/title changes; employment is terminated or authorization expires or terminates.
      • There is loss, theft or unauthorized disclosure or use of any User ID, Password, PIN.
      • You believe that an authorized user’s access is no longer secure.
  5. How do I ensure that I retain my access to Freddie Mac applications?
    Security breaches are an increasing business threat. To prevent unauthorized users from accessing Freddie Mac technology applications, Freddie Mac requires you to enter your User ID and Password at least every 90 days for each application you use.
  6. How do I log back into the system if I was locked out?
    After 30 minutes you will be able to retry accessing the system.
  7. Why did I receive a User Deactivation Notice from Freddie Mac?
    You are required to log in to your account at least every 90 days. If you don’t, you will receive a User Deactivation Notice. To retain access, log into the application within 14 days of receiving the notice. If you no longer require your access to the application, no further action is required on your part.
  8. How do I regain my access once it is removed?
    Refer to the Web page Updating Freddie Mac Application User Access for specific system instructions on managing access privileges to various Freddie Mac applications.
  9. How do I terminate a user's access to a Freddie Mac application?
    To request the immediate removal of a user’s access, refer to the Web page Updating Freddie Mac Application User Access for links to system user authorization forms.
  10. Where can I find information about Freddie Mac applications?
    Subscribe to our Single-Family Update emails for Single-Family news including upcoming system releases, and Technology System Alerts for information about the operational status of applications. User access request forms and customer access information can also be found in the Freddie Mac Single-Family Seller/Servicer Guide.

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