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Contact Information

For help or information regarding a topic, please contact the appropriate group below. Otherwise, try the Self-Help links on the right.

Shareholders

If you have questions about lost stock certificates, change of address, or account status:

  • Contact by Phone/Email
    Computershare Trust Company, N.A.
    (877) 373-6374
    https://www-us.computershare.com/investor
    (Computershare is Freddie Mac's transfer agent)
  • Contact by Mail
    Computershare Trust Company, N.A.
    c/o Freddie Mac
    P.O. Box 505000
    Louisville, KY
    40233-5000

    Overnight Deliveries:
    462 South 4th Street
    Suite 1600 Louisville, KY 40202

Homebuyers and Real Estate Professionals

If you have questions about Freddie Mac's foreclosed homes:

  • Contact by Phone/Email
    HomeSteps
    (800) 972-7555
    https://www.homesteps.com
  • Contact by Mail
    HomeSteps
    Attn: Customer Service
    5000 Plano Parkway
    Carrollton, TX 75010

Homeowners

If you have questions about getting help with your mortgage:

  • Contact by Phone/Email
    Customer Contact Center
    1 (800) FREDDIE or (800) 373-3343
    Press #2 for a customer service representative.

Investors

If you have questions about debt products:

  • Contact by Phone/Email
    Investor Relations Department
    (571) 382-4732
    shareholder@freddiemac.com
  • Contact by Mail
    Freddie Mac
    Attn: Investor Relations Department

    8100 Jones Branch Drive
    McLean, VA 22102-3110

If you have questions about mortgage-backed securities:

Members of the Media

If you have questions about Freddie Mac:

  • Contact by Phone/Email
    Corporate Communications
    (703) 903-3933
    corprel@freddiemac.com
  • Contact by Mail
    Corporate Communications
    8200 Jones Branch Drive
    McLean, VA 22102-3110

Shareholders or Others

If you have questions about financial results, Freddie Mac, common or preferred stock:

  • Contact by Phone/Email
    Investor Relations Department
    (571) 382-4732
    shareholder@freddiemac.com
  • Contact by Mail
    Freddie Mac
    Attn: Investor Relations Department

    8100 Jones Branch Drive
    McLean, VA 22102-3110