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Contact Information

If you are a homeowner and have questions about getting help with your mortgage, please call:

1 (800) FREDDIE or (800) 373-3343, press #2 for a customer service representative.

If you are a homebuyer or a real estate professional and you have questions regarding Freddie Mac’s foreclosed homes, please contact:

HomeSteps
Attn: Customer Service
5000 Plano Parkway
Carrollton, TX 75010
(800) 972-7555
https://www.homesteps.com

For questions on Freddie Mac’s common and preferred stocks, please contact:

Freddie Mac
Investor Relations Department
8100 Jones Branch Drive
McLean, VA 22102-3110
(571) 382-4732
shareholder@freddiemac.com

Additional Resources

Please contact Freddie Mac’s transfer agent, Computershare Trust Company, N.A., for questions regarding the following: 

  • Change of address
  • Account status
  • Lost stock certificates

Computershare Trust Company, N.A.
P.O. Box 30170
College Station, TX 77842
(877) 373-6374
Hearing Impaired/TDD: (800) 952-9245
https://www-us.computershare.com/investor

Overnight Deliveries:
250 Royall Street
Canton, MA 02021-1011

If you are an investor in Freddie Mac debt products and you have questions regarding Freddie Mac, please contact: 

Freddie Mac Funding & Investor Relations
Investments & Capital Markets
8100 Jones Branch Drive
McLean, VA 22102-3110
debt_securities@freddiemac.com 

If you are an investor in Freddie Mac mortgage-backed securities and you have questions regarding Freddie Mac, please contact: 

Investor Inquiry
(800) 336-3672
investor_inquiry@freddiemac.com 

If you are a member of the media and you have questions regarding Freddie Mac, please contact: 

Corporate Communications
8200 Jones Branch Drive
McLean, VA 22102-3110
(703) 903-3993
corprel@freddiemac.com