Privacy Notice for Residents of California, Virginia, Colorado, Connecticut, and Utah
Definition of Personal Information
We collect certain "personal information" from consumers. For purposes of this notice, personal information is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
“Sensitive personal information” is a subcategory of personal information. It includes information that reveals a consumer’s racial or ethnic origin, religious beliefs, mental or physical health history or condition, sex life or sexual orientation, citizenship or immigration status, genetic or biometric data used to identify an individual, precise geolocation data, and data of a child. Freddie Mac only processes sensitive personal information of consumers as permitted by state law.
What Personal Information We Collect
Much of the personal information that Freddie Mac collects and processes is exempt from state law requirements. For example, personal information that we collect in connection with purchasing and securitizing residential mortgages from financial institutions is not subject to the rights described in this notice. The personal information that we collect and process that is not subject to an exemption is listed in the table below. As you review the table please note:
- Some personal information included in one category may overlap with other categories.
- We do not knowingly sell or share the personal information of consumers under 16 years of age.
|Real name, alias, postal address, personal and work phone number, unique personal identifier, online identifier, Internet Protocol address, personal photograph/image, personal and work email address, account name, and other similar identifiers.
|B. Personal information unique to individuals
|Name, signature, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, or health insurance information. Some personal information included in this category may overlap with other categories.
|C. Protected classification characteristics
|Age, physical or mental disability, veteran or military status, genetic information (including familial genetic information).
|D. Commercial information
|Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|E. Biometric information
|Physiological, biological, genetic, or behavioral characteristics used, or intended to be used, to identify an individual, such as imagery of the iris, retina, fingerprint, face, hand, palm, DNA, keystroke patterns, gait patterns, or sleep, health or exercise data that contain identifying information.
|F. Internet or similar network activity.
|Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement, broad geolocation (not precise).
|G. Geolocation data
|Information derived from technology, including but not limited to global positioning system level latitude and longitude coordinates or other mechanisms, that directly identifies the specific location of a natural person with precision and accuracy.
|H. Sensory data.
|Audio, electronic, visual, thermal, olfactory, or similar information.
|I. Professional or employment-related information.
|Current or past job history, responsibilities, memberships or performance evaluations, national identification information, travel-related records, background check and screening results, references.
|J. Non-public personally identifiable education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).
|Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.
|K. Inferences drawn from other personal information.
|Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Categories of Sources
We obtain the categories of personal information listed above:
- from the companies from which we buy or consider buying loans (our “customers”) or their agents, from our loan servicing agents and from our service providers in connection with the purchase and securitization of loans and the resecuritization and sale of such securities.
- from our Seller/Servicers and other entities that sell or seek to sell us mortgages or to have us securitize their mortgages.
- from credit bureaus and other vendors who provide credit and other background information on individuals for credit and due diligence purposes.
- from you when you provide it to us (e.g., where you contact us via email or telephone, or by any other means) and from your activity on our website (for example, from submissions through our website portals or from automatically collected website usage details).
- from borrowers and loan applicants.
- from third parties from whom we obtain products or services.
How We Use Personal Information
We may use or disclose personal information we collect for one or more of the following business purposes:
- To fulfill a request or satisfy the reason for which the information is provided. For example, if a mortgage broker provides us with personal information in order for us to consider buying a loan, we use that information to assess the loan and, if we buy it, to service it and securitize it.
- In connection with activities related to buying mortgages, securitizing them and selling the securities (our secondary market-related activities). For example, we use personal information to evaluate loans that we are considering buying or guaranteeing and to monitor the performance of loans that we own or guarantee. As another example, we use this information to evaluate the value of properties collateralizing these loans and to predict default.
- To establish and manage our relationships with brokers, third party loan originators, and other entities with whom we conduct business, such as information about these entities’ employees, agents, principals, officers, and guarantors. This may include names, photographs/images, email addresses, phone numbers and other contact information for the employees of these entities with whom we are dealing.
- If you send us an email or message and provide your name or other personal information, we may use this information to research your question, to send an answer to your question and to deliver the requested information or service to you. We also may use this information to provide you with information in which we believe you will be interested; however, at any time, you may request that we stop doing this by contacting us in the manner described in the "How to Contact Us" section of this Notice.
- To provide our customers with email alerts, event registrations and other notices concerning our products or services, events, news, or other items that may be of interest.
- With regard to website visitor information, to measure the number of visitors to different pages on the website, conduct statistical modeling and evaluate, modify and enhance our websites, our services and our business. We also use this information to monitor network traffic and to identify unauthorized access or unusual activity on the website.
- For purposes of testing, research, analysis, modeling, and product development related to our public mission, business, and websites. We may publish the results of our research, but we will not publish personally identifiable information about you as part of the publication.
- To carry out our obligations and enforce our rights arising from any loan documents or other contracts we have entered into, including for collections.
- To evaluate or conduct a restructuring, reorganization, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
- As necessary or appropriate to protect the rights, property or safety of us, our customers or others.
- As required by applicable laws, regulations and court orders, and requests from Congress, our regulators, or our conservator.
- To respond to law enforcement requests.
- For security or the prevention, detection, or investigation of fraud, suspected or actual illegal activity, or other misconduct.
- To establish or defend legal claims and allegations.
- To seek advice from lawyers, auditors, and other professional advisers.
- As described to you when collecting your personal information.
We disclose the following categories of personal information to third parties for a business purpose:
- Category A: Identifiers
- Category B: Personal information unique to individuals
- Category C: Protected classification characteristics
- Category D: Commercial information
- Category I: Professional or employment-related information
- Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C.§ 1232g, 34 C.F.R. Part 99))
Third Parties to Whom We Disclose Personal Information
We disclose your personal information to the following categories of third parties:
- Service providers.
- Third parties to whom you or your agents authorize us to disclose your personal information in connection with activities we perform or services we provide to you or in connection with your loan.
- Third parties who assist us with this or our other websites, or our applications. This may include information you provide as part of voluntary surveys about application or website-related issues taken while or after visiting the site.
- Third parties as part of our secondary market-related activities and other aspects of our business, including loan servicers, consumer reporting agencies, workout companies, attorneys, and technology providers who enable us or third parties to perform business, professional, and technical support functions for us or you. For example, we may disclose personal information to third parties to administer or protect our interest in a loan.
We also may disclose personal information to our regulators, our conservator and as otherwise required by applicable laws, regulations, and court orders.
We intend to retain your personal information for up to seven (7) years after we finish providing you services, complying with our legal obligations, resolving disputes, and enforcing our agreements.
Consumers have rights to access and control certain of your personal information as described below.
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information. Before we disclose information to you, we will ask you for information to verify your identity. Once we receive and confirm your verifiable consumer request, we will disclose to you:
- The categories of personal information we collected about you.
- The categories of sources for the personal information we collected about you.
- Our business or commercial purpose for collecting, selling, or sharing that personal information.
- The categories of third parties to whom we disclose that personal information.
- If we disclosed your personal information for a business purpose, the business purpose and the categories of personal information that each category of recipient received.
- The specific pieces of your personal information that we have about you.
- We will provide this information in a portable and readily usable format.
Deletion Request Rights
You have the right to request that we delete personal information that we have about you. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. If we deny your deletion request, we will inform you and explain the basis for our denial.
Correction Request Rights
You have the right to request that we correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing. Once we receive and confirm your verifiable consumer request, we will correct your personal information in our records, unless an exception applies. If we deny your correction request, we will inform you and explain the basis for our denial.
We will not discriminate against you for exercising any of your state privacy rights. Specifically, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
- Retaliate against you in your role as an employee, applicant, or independent contractor.
Right to Opt Out of Sale
You have the right to opt out of the sale of your personal information. Freddie Mac does not sell personal information of consumers for monetary consideration. However, certain disclosures of information that benefit Freddie Mac may be construed as a sale under state law.
Right to Opt Out of Sharing with Third Parties for Cross-Context Behavioral Advertising, also Referred to as Targeted Advertising
Right to Revoke Consent
If you have provided consent to our collection and use of certain information, you have the right to revoke your consent. Click on this link Revoke Consent and select the request type Revoke Consent.
To exercise your rights to access, deletion, or correction of your information, you or someone you authorize may submit a request to us by either:
- Calling us at 877-287-3831; or
- Clicking on this link Your Privacy Choices.
You may also make a request on behalf of your minor child.
You must describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it. We will only use personal information provided in a request to verify the requestor's identity or authority to make the request.
To exercise your rights to opt out of sale and processing for targeted advertising, you can opt-out of the use of third-party cookies for personalized advertising by setting your cookie preferences on our website, by adjusting your browser’s cookie settings, or by using an opt-out preference signal.
Opt-Out Preference Signals
We have enabled the Global Privacy Control (“GPC”) on Freddie Mac’s websites to operate in a frictionless manner. If you download a browser or extension that supports the signal and then visit a Freddie Mac website, the website will automatically recognize the GPC as your request not to sell your personal information or share it for purposes of targeted advertising. When our websites recognize the signal, you will immediately have performance and targeting cookies blocked so that third parties cannot collect information about you on our websites to target advertising to you.
Verification of Consumer Requests
When you submit a request to us for access, deletion, or correction, we will seek to verify your identity by asking you to provide us with information that enables us to identify you, such as your email address or the last four digits of your social security number. We also may use a third-party verification provider to verify your identity. If you authorize someone to make a request on your behalf, we will both verify the identity of that person and that they have appropriate authority from you to make the request.
We will not disclose the information you have requested if we are unable to verify the identity or authority of the person making the request.
Response Timing and Format
We endeavor to respond to each verifiable consumer request within 45 days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.
If we deny your request, you may have the right to appeal our decision. Click on this link Appeals and select the request type Appeal. We will respond to appeals from Virginia and Connecticut residents within 60 days. We will respond to appeals from Colorado residents within 45 days.
Changes to This Notice
We reserve the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will notify you by posting the updated Notice on our website homepage. Please be sure to check back periodically for any updates.
How to Contact Us
Email: [email protected]
Last updated: December 28, 2023
This Privacy Notice is effective for consumers in California, Virginia, Colorado, and Connecticut as of July 1, 2023, and for consumers in Utah as of December 31, 2023.